L2 Desktop Support Engineer IL
موقع الوظيفة:
الراتب:
الخبرة المطلوبة:
تم النشر:
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
ملخص الوظيفة
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
- Provide Onsite and remote resolution of enduser incidents and service requests within agreed SLAs.
- Installation configuration and replacement of enduser devices (laptops desktops peripherals mobile devices).
- Ensure Accurate registration update and lifecycle tracking of IT hardware assets (laptops desktops peripherals mobile devices) in Service-Now asset management system.
- Support for hardware refresh and disposal activities ensuring secure data wipe and environmentally compliant disposal processes.
- Ensure enduser devices remain compliant with SCI and ISMS controls through correct deployment support and lifecycle management of endpoints.
- Collaborate effectively with service desk platform security and vendor teams to resolve issues and escalate when required.
- Manage coordinate and collaborate with the client teams to get incidents changes requests executed in a timely and satisfying manner.
- Bachelors Degree or equivalent in Computer Science or related field.
- Minimum of 18 months of hands-on IT experience in a support or technical role.
- Certifications such as CompTIA A and Microsoft Certified Professional (MCP) or higher.
- Must be fluent in English.
- Must be native-level Hebrew (spoken and written).
- Must have access to a personal vehicle.
- Windows 710 operating systems
- Microsoft Active Directory and Group Policy Objects (GPOs)
- Microsoft Office 365
- PC hardware installation troubleshooting and repair
- Enterprise antivirus solutions
- Helpdesk ticketing systems
- Mobile device management (iOS and Android)
- Enterprise encryption solutions
- Windows PC/laptop management via Active Directory
- Strong analytical and troubleshooting skills with a problem-solving mindset.
- Proven ability to multitask set priorities effectively and meet SLAs.
Required Skills:
Strong troubleshooting and client-side incident resolution skills Experience supporting VIP users Good understanding of Windows macOS Office 365 ITSM and other workplace applications and tools Knowledge of HAM processes Ability to prioritize tasks and manage multiple activities Strong customer-facing and communication skills LAN/WAN and server room equipments fundamentals knowledge Fluent in English and local language ITIL process knowledge preferred
عن الشركة
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... اعرض المزيد
