Reservation Manager

• Lead coach and develop the Reservations team to deliver outstanding guest service.
• Ensure all reservation inquiries and bookings are handled accurately and efficiently.
• Drive room revenue through effective inventory management and upselling strategies.
• Monitor booking trends forecasts and market demand to support business objectives.
• Maintain reservation procedures and service standards in line with brand requirements and LQA standards.
• Work closely with Revenue Sales Front Office and other operational departments to optimize guest satisfaction and hotel performance.
• Ensure reservation quality assurance guest communication and service excellence are consistently achieved.

Qualifications :

• Minimum 35 years of experience in Reservations including leadership or managerial experience.
• Strong knowledge of hotel reservation operations distribution channels and revenue management principles.
• Experience with Opera PMS and reservation systems.
• Thorough understanding of premium hospitality service standards and brand reservation standards including LQA requirements.
• Excellent communication and interpersonal skills with strong attention to detail.
• Strong analytical organizational and problem-solving abilities.
• Ability to lead motivate and develop a high-performing team.
• Experience in a luxury or premium international hotel brand is preferred.

Additional Information :

• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Remote Work :

No

Employment Type :

Full-time