Pullman Touch Agent
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Job Summary
Pullman Touch Agent
You initiate a remarkable guest journey from the very first hello. As a Pullman Touch Agent Hospitality Specialist youll extend a warm welcome to our guests and embody the exceptional experience they anticipate when they connect with us over the phone!
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
- Consistently offer exceptional friendly and engaging service
- Receives guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services.
- Provides information about hotel services to guests.
- Must be polite and courteous while answering the phone.
- Handle every query in a polite and courteous manner and exceed guest expectations Identify customers needs clarify information research every issue and provide solutions and/or alternatives
Qualifications :
Your experience and skills include:
- Guest focused personality is essential
- experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
