MS Engineer (L1)
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Job Summary
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.
As an Applications Managed Services Engineer (L1) at NTT DATA you will provide essential support and monitoring services for our clients critical software applications including ErP and Middleware technologies. You will be the go-to problem solver proactively identifying investigating and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs).
Your day will include monitoring and managing client applications responding to service requests and resolving low-complexity incidents to keep our clients applications running smoothly. You will work on the first line of support ensuring that any issues are quickly identified and resolved or escalated as needed. Your role includes executing approved maintenance activities such as patching and making configuration changes.
Communication is key in this role. You will provide support to clients via phone or chat ensuring that their needs are met efficiently and effectively. Additionally you will create and update knowledge articles to help streamline processes and improve service delivery. Opportunities for work optimization including automation and process improvements will be a focus of your responsibilities.
Occasionally you might also contribute to project work and be involved in implementing and delivering disaster recovery functions and tests. Your proactive approach and positive outlook will ensure that our clients always have a smooth and efficient experience.
To thrive in this role you need to have:
- Entry-level experience in managing platforms such as Windows Server Administration Linux Server Administration Virtualization Administration Server Hardware and Storage Administration.
- Basic knowledge of infrastructure and technology within supported technical domains (e.g. ErP Windows Linux SQL Oracle Middleware and Webserver).
- Strong planning skills with the capability to anticipate and adapt to changing circumstances.
- A client-focused mindset with the ability to understand and prioritize client needs.
- The ability to communicate and work effectively across different cultures and social groups.
- Active listening skills including paraphrasing probing for further information and refraining from interrupting.
- A positive outlook even when working under pressure or putting in longer hours as needed.
- A bachelors degree in information technology/computing or equivalent work experience.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @ email address. If you suspect any fraudulent activity please contact us.
Required Experience:
IC
About Company
NTT drives innovation globally with human-centered technology, creating a connected future for people and communities.
