Zoom Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Were looking for an experienced Zoom Engineer to join our global collaboration engineering this role youll be the backbone of how our colleagues connect keeping meetings running integrations humming and our Zoom environment secure scalable and ahead of the curve. This is a hands-on high-impact position. Youll work closely with IT security and business teams across our global footprint to design deploy and optimize Zoom across all its dimensions: Meetings Phone Rooms Webinars and Contact Centre.

What Youll Do

• Own the day-to-day administration configuration and health of our Zoom environment including Meetings Phone Rooms Webinars and Contact Centre.
• Lead the design and implementation of Zoom platform upgrades migrations and new feature rollouts.
• Build and maintain integrations between Zoom and enterprise systems including Microsoft 365 SSO/IdP providers CRM platforms and collaboration tools.
• Develop automation and scripting solutions using the Zoom API to streamline provisioning reporting and user lifecycle management.
• Monitor platform performance troubleshoot escalated issues and drive root-cause analysis to prevent recurrence.
• Partner with our InfoSec and compliance teams to enforce security policies access controls and data governance within Zoom.
• Produce and maintain clear technical documentation: architecture diagrams runbooks and configuration standards.
• Support end-user enablement by working with HR and training teams to build adoption and best-practice guidance.
• Stay current with Zooms product roadmap and advise the business on emerging capabilities and how to put them to work.

What Were Looking For

Essential Experience

• 5 years of dedicated Zoom administration and engineering experience in an enterprise environment.
• 10 years of overall technology experience spanning network unified communications cloud platforms or enterprise IT.
• Hands-on expertise across the full Zoom portfolio: Meetings Phone Rooms Webinars and Events.
• Proven ability to build and maintain Zoom API integrations and automation using Python PowerShell or similar.
• Experience integrating Zoom with identity providers (Okta Azure AD or equivalent) and enterprise directories.
• Strong understanding of networking fundamentals: SIP WebRTC QoS firewalls and DNS as they relate to video and voice traffic.
• Demonstrated experience managing Zoom security configurations including E2EE data residency and compliance archiving.

Advantageous Skills

• Zoom Certified Engineer or Administrator certification.
• Familiarity with ITIL or similar service management frameworks.
• Experience with SD-WAN or network optimisation for real-time media.
• Working knowledge of Microsoft Teams or Cisco Webex environments for interoperability scenarios.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!