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Zonal Operations Head

Job Location:

Ahmedabad - India

Monthly Salary: Not provided by the employer

Posted: 1 September 2026 (20 days ago)

Application Deadline: 29 November 2026

Vacancies: 1 Vacancy

Key Responsibilities:-

Operational Leadership:

Lead and oversee end-to-end logistics operations across all branches hubs warehouses and distribution centers within the zone.
Ensure achievement of service levels turnaround times (TAT) delivery performance and customer commitments.
Drive operational excellence through process standardization automation and continuous improvement initiatives.
Monitor daily operational performance and implement corrective actions to address service gaps.

Network & Distribution Management:

Manage transportation fleet operations route optimization line-haul movements and last-mile delivery performance.
Ensure efficient utilization of vehicles manpower and infrastructure to maximize productivity.
Optimize network costs while maintaining service quality and customer satisfaction.
Support network expansion branch setup and capacity planning initiatives.

P&L and Cost Management:

Own the zonal operational budget and profitability targets.
Drive cost optimization initiatives across transportation warehousing manpower and infrastructure expenses.
Monitor operational KPIs productivity metrics and financial performance.
Ensure adherence to budgeted costs and improve operational margins.

Customer Experience & Service Excellence:

Ensure high levels of customer satisfaction through consistent service delivery.
Manage key customer escalations and drive timely resolution.
Collaborate with Sales and Key Account teams to support customer retention and business growth.
Establish service improvement plans based on customer feedback and performance reviews.

Team Leadership & People Management:

Lead mentor and develop Regional Managers Branch Managers Hub Managers and operational teams across the zone.
Build a high-performance culture focused on accountability productivity and customer-centricity.
Drive workforce planning succession planning and capability development initiatives.
Ensure compliance with company policies and performance management processes.

Compliance Safety & Governance:

Ensure adherence to statutory legal safety and regulatory requirements.
Maintain compliance with transportation regulations labor laws and company SOPs.
Drive safety programs and risk mitigation initiatives across all operational locations.
Conduct regular audits and reviews to ensure operational and process compliance.

Stakeholder Management:

Collaborate closely with Sales Finance HR Procurement Technology and Customer Service teams.
Build strong relationships with key customers transport partners vendors and government authorities.
Support strategic business initiatives and transformation projects within the zone.

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