Workplace Experience Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Overall Role

As the Workplace Experience Coordinator you will own the day-to-day workplace experience and act as the first impression for employees visitors and partners. You will deliver a high-touch high-impact workplace environment by combining warm hospitality strong operational discipline proactive communication and practical follow-through.

This role works closely with the Workplace Manager the local building community team the serviced office or co-working partner and other cross-functional stakeholders such as IT Corporate Security and others. You will support daily operations employee requests workplace activations events vendor coordination and broader regional initiatives that improve employee experience and operational excellence.

The ideal candidate is proactive composed service-minded and comfortable making real-time decisions within agreed guardrails. They take ownership solve problems with good judgement and know when to escalate safety risks major disruptions material budget changes policy decisions or issues with broader site impact.

Duties & responsibilities

Workplace Experience and employee hospitality

• Serve as the first point of contact for employees visitors and partners in the office providing warm professional hospitality while following site security and visitor protocols.

• Own the overall workplace experience day to day proactively identifying and resolving issues end to end and escalating only where safety material cost scope policy or leadership decisions are required.

• Foster a welcoming and inclusive office environment by engaging routinely with employees gathering workplace feedback and creating a strong sense of community.

• Maintain visible workplace presence through regular floor walks reception support and employee touchpoints to ensure desks meeting rooms pantries utilities and shared spaces are clean stocked safe and ready for use.

• Respond to employee requests and feedback through Jira Slack email or other agreed channels with empathy accuracy and efficiency.

Office Operations and service delivery

• Oversee day-to-day office operations including mail shipping and receiving office supplies snacks general inventory workspace readiness and service follow-up.
• Support meeting rooms all-hands spaces and other bookable areas by troubleshooting calendar clashes room readiness AV setup and daily reset needs.
• Set up desks provision workplace equipment conduct office tours and provide a memorable onboarding experience for new hires in partnership with Workplace and People teams.
• Conduct site inspections and assessments to ensure building procedures service standards and performance measures are maintained.
• Identify opportunities to improve operational standards employee experience efficiency and cost effectiveness.

Events activations and food program support

• Coordinate and execute on-site and remote events including space booking room layout AV setup and takedown guest greeting catering rentals logistics and post-event reset.
• Manage event requests changes and last-minute needs calmly and efficiently while keeping stakeholders informed.
• Partner with catering F&B events and logistics teams to ensure event delivery food quality timing and guest experience meet expectations.
• Support Workplace-led employee programs office activations company traditions celebrations and JAPAC cultural initiatives.
• Prepare monthly or quarterly event program and experience reports as required by the Workplace Manager.

Site Operations

• Coordinate with external vendors and building partners for cleaning maintenance IT support catering access control and day-to-day facilities needs.

• Support and ensure that JLL KPIs and savings targets are met.

• Maintain strong working relationships with building management teams including coordination of cleaning schedules maintenance visits access requirements and site projects.
• Assist in the implementation of Industry Best Practice operations in accordance with JLLs OpsAIDE and JCAP standards and processes
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained always. Seek ways to improve operational standards and cost effectiveness
• Prepares monthly and quarterly reports in a timely manner for JLL reporting to client.
• Perform any ad-hoc tasks as directed by the Workplace Manager

Health & Safety Management

• Assist in carrying out safety procedures as requested
• Maintaining site induction registers and conducting training for vendors and employees where JLL acts as principal
• Ensure compliance with insurance legal health and safety obligations

Vendor Management

• Responsible in the procurement of vendors and services as required
• Responsible in the management of all contractors on site to ensure they perform to the required standards including inspection of vendors works
• Responsible in the management of vendor register.

Finance Management

• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner

• Track budget-related details for events and workplace programs escalating when costs scope risk or safety considerations materially change.

• Ensure prompt and accurate management of purchase orders in JDE
• Responsible for Invoice and Payment process for vendors on JLL & client system.

What You Will Need

• 2-3 years minimum prior relevant experience in hospitality facility / property management operations and/or knowledge of commercial real estate preferred
• Strong operational mindset with a genuine passion for creating meaningful employee and visitor experiences.

• Proven ability to manage multiple priorities competing requests and time-sensitive tasks with strong attention to detail.

• Excellent written and verbal communication skills across email Slack in-person interactions and stakeholder updates.

• Adaptable to the use of AI tools to support productivity and efficiency

• Proficiency with Google Workspace and Microsoft Office; comfort using Jira help desk tools Slack and other workplace systems.

• Professional positive solutions-oriented style with exceptional customer service skills and sound judgement under pressure.

• Ability to work independently with limited supervision while collaborating effectively with local regional and global teams.

• Experience coordinating events catering AV vendors or serviced office environments is highly regarded.

• Basic familiarity with purchase orders invoice processing vendor management or workplace reporting is preferred.

Working Expectations

• This role is expected to be primarily on-site.

• The role may require occasional overtime or after-hours coverage for events incidents office activations or urgent workplace needs.

• The successful candidate should be comfortable being highly visible in the office walking floors regularly engaging with employees and taking practical ownership of workplace issues.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.