Workfront Fusion Developer & Configuration Specialist

Genpact (NYSE: G) is where human experience and advanced technology solutions converge to create transformative business outcomes. As a digital experience agency and technology powerhouse we specialize in translating user insights into scalable platform-driven partnership with leading technology providers we help organizations accelerate growth through platform innovation and experience-led transformation.

Key Responsibilities

Fusion Development & Integrations

• Design build and maintain Workfront Fusion scenarios for multi-system integrations (e.g. Workfront Salesforce Jira ServiceNow Slack Microsoft Teams Azure DevOps SharePoint Smartsheet).
• Translate business and functional requirements into reliable well-structured Fusion automations.
• Apply Fusion development best practices including module structuring scenario orchestration error handling and reusability patterns.
• Work with REST APIs JSON/XML data structures and authentication protocols (OAuth2 Bearer tokens) to build and troubleshoot integrations.
• Implement logging monitoring and error-handling to improve reliability and reduce downtime of Fusion workflows.
• Support the deployment lifecycle (design testing UAT go-live maintenance) for Fusion-based automations.
• Collaborate with technical teams and Workfront Consultants to ensure Fusion solutions align with platform configuration and avoid overlap or duplication.

Workfront Configuration & Administration

• Administer and maintain the Adobe Workfront platform including project templates custom forms workflows layouts queues dashboards and reports.
• Manage user accounts roles permissions groups and teams.
• Configure automation notifications approval processes and routing rules within Workfront.
• Implement and maintain governance standards system settings and platform best practices.
• Partner with business stakeholders to gather requirements and translate them into effective Workfront configurations.
• Analyze existing workflows and recommend process improvements.
• Develop and maintain reports dashboards and KPIs for leadership and project teams; monitor system usage and adoption.
• Troubleshoot configuration-related issues and coordinate with Adobe support and internal IT as needed.

Minimum Qualifications and Skills

• 46 years of overall professional experience in enterprise workflow/project management platforms with hands-on exposure to both Adobe Workfront Fusion and Workfront configuration/administration.
• Practical experience designing and maintaining Fusion scenarios including flow control error handling and scheduling.
• Working knowledge of the Workfront API REST APIs and common authentication patterns (OAuth2 tokens).
• Hands-on experience configuring Workfront custom forms templates workflows queues dashboards and reports.
• Understanding of Workfront user administration roles permissions and security settings.
• Comfort working with JSON/XML and basic data transformation logic.
• Good analytical troubleshooting and communication skills with the ability to work directly with business stakeholders.
• Experience working within Agile and/or Waterfall project environments.

Desirable Skills and Tools

• Exposure to other iPaaS platforms (e.g. MuleSoft Boomi Make/Integromat).
• Familiarity with scripting languages (JavaScript Python) for custom data transformation.
• Experience using Postman or Swagger for API testing and validation.
• Familiarity with the broader Adobe Experience Cloud ecosystem (Marketo AEM Analytics Campaign).
• Exposure to logging/monitoring tools (e.g. Datadog Splunk) for automation performance tracking.Adobe Workfront and/or Fusion Certification preferred
  
  

  Experience Level: 46 years