Workforce Administrator

Randstad India

Job Location:

Navi Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

First-Contact Resolution: Act as the primary point of contact for workforce administration inquiries via phone chat and e-Request delivering swift and accurate solutions to employees and People Leaders.
Case Management & Escalation: Delegate and escalate complex queries appropriately while retaining ultimate ownership of the issue until full resolution.
Communication & Tracking: Proactively track the progress of open cases and provide continuous transparent feedback to requestors regarding their query status.
Service Operations Support: Support the oversight of daily operations by dynamically adapting to shifting service demands (e.g. fluctuations in call volumes chat queues and staff absences).
Knowledge Management: Actively contribute to improving the internal Knowledge Base and Case Management content based on real-time insights and experience.
Continuous Improvement: Engage in and drive continuous improvement initiatives to optimize work practices improve efficiency and reduce overall inquiry volumes.

Qualifications & Experience

Experience: Full proficiency gained through job-related training and considerable on-the-job experience in HR Operations or Shared Services.

Key Responsibilities First-Contact Resolution: Act as the primary point of contact for workforce administration inquiries via phone chat and e-Request delivering swift and accurate solutions to employees and People Leaders. Case Management & Escalation: Delegate and escalate complex queries appr...