Warranty claims

Review and respond to Customer inquiries submitted by email regarding claims
initiations and general coverage questions.
Providing the best-in-class service experience to all our customers internal AND
external.
Respond to email and phone inquiries from contract holders dealerships and repair
facilities.
Build claims in our Claims portal based on the emails submitted. Upload pictures or
invoices and notify adjusters of the actions made.
Prepare claims for review by an Adjuster for Approval.
Provide insight into possible department and product enhancements.
Seek opportunities for process improvements.
Assist in building SOPs based on process improvements.
Take part in various projects as required by management.
Manage case load for prompt follow ups on Pending Claims.
Stay current on new products.
Liaise with multiple departments for customer and dealer satisfaction.
Any other duties deemed appropriate by the Claims Manager

Required Qualifications and Skills
Minimum 5 years in a customer service environment or equivalent experience.
Fluent English spoken and written.
Excellent ability to communicate effectively in written and spoken formats.
Strong attention to detail.
Independent ability to work within given parameters with minimal oversight from
management.
Familiarity with web-based programs and Office suite of products.
Strong negotiation skills.
Ability to multitask.
Positive attitude.
Strong collaboration skills.
Able to work remotely from 9 am PST to 5 PM PST.
Completion of Automotive Technician certification course or equivalent experience in the
Automotive field
Strong mechanical knowledge *Preferred