WAN Operations Engineer
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Job Summary
We are seeking an experienced WAN Operations Engineer to provide in-depth operational support for our clients global Wide Area Network (WAN) infrastructure. The ideal candidate will have 3 years of hands-on experience in network support especially with routing protocols like BGP and be capable of resolving critical incidents independently. This role involves direct client interaction managing escalation queues and collaborating with internal and external teams to ensure high network uptime and performance.
Provide Level 2 support for WAN incidents including in-depth troubleshooting of routers links and routing protocols (especially BGP).
Provide operational support for global WAN infrastructure in a 24/7 setup.
Monitor and manage global WAN infrastructure using NMS and ticketing tools.
Respond to and resolve escalation tickets within SLA timelines.
Perform configuration changes and route tuning on Cisco and Juniper devices.
Coordinate with ISPs and vendors for WAN link issues and performance concerns.
Participate in shift handovers maintain incident logs and prepare root cause analysis (RCA) reports.
Assist in implementing changes migrations or upgrades as part of planned maintenance.
Act as a point of contact during critical network outages and lead incident resolution calls.
Work closely with L1 teams to guide escalations and provide technical oversight.
Bachelors Degree in Engineering / Computer Science (or related field).
57 years of experience in WAN/network support roles.
Strong knowledge of Routing & Switching with hands-on experience in BGP .
Proficient in troubleshooting WAN issues across Cisco/Juniper platforms.
Experience working in a 24/7 global support environment .
Valid CCNA certification (CCNP preferred).
Strong documentation and communication skills (client-facing role).
Ability to manage high-priority incidents under pressure.
CCNP or equivalent certification.
Experience with network automation or scripting (Python/Shell).
Familiarity with cloud networking (AWS Direct Connect VPNs etc.).
Exposure to tools like SolarWinds PRTG Wireshark or equivalent.
Understanding of ITIL processes and RCA practices.
- Health insurance coverage for Self Spouse and Kids.
- Long-term benefit savings plan with employer matching contributions
- Opportunities for professional development and advancement within the organization
Required Skills:
Bachelors degree in Business Administration HR or a related field. 2 years of experience in office administration or a similar role. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficient in MS Office (Word Excel Outlook). Familiarity with insurance coordination and asset management systems is a plus.
Required Education:
Bachelors degree
