WAM-Senior

Service line EY - GDS Technology Consulting: L2 Client Services Support WAM Platform- Senior

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EYs worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80000 professionals in ten locations around the world. We operate in Argentina China Hungary India Philippines Poland Sri Lanka Mexico Spain and the United Kingdom.

Client service is focused on providing Consulting Assurance Tax Strategy & Transactions and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless high-quality value-added support helping deliver exceptional client service.

Enablement Services provides cost-effective high-skilled and innovative services to support EYs global and local enablement teams. Markets BMC AWS Finance and Accounting Risk Management Procurement People Shared Services IT Service Delivery and IT Global Infrastructure services are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams along with Service Lines Core Business Services and Sectors. The team brings the desired environment technologies and skilled teams together for facilitation rapid prototyping and innovative thinking. The competencies offered include analytics digital user experience mobile technology infrastructure Microsoft technologies and open innovation.

The Opportunity

We are seeking an experienced Business Analyst with strong expertise in Asset & Wealth management domain who can be responsible for resolving L2 escalated client and platform issues within a JIRA-driven SLA environment ensuring accurate resolution and minimal disruption. Act as a key link between L1 operations and technology teams to deliver high-quality support seamless coordination and a consistent client experience.

Your Key Responsibilities

• Ticket Management: Handle and resolve L2 escalations via JIRA within SLA/TAT maintain clear documentation
• Triage Validation: Review and validate/re-prioritize triaged tickets from L1 based on impact and severity
• Issue Diagnosis & RCA: Analyse complex issues (transactions portfolio discrepancies NAV/pricing) and perform root cause analysis
• Platform Analysis: Investigate across Order Management System (OMS) Portfolio Management System (PMS) Customer Relationship Management (CRM) reporting systems coordinate with tech team for defect fixes
• Data Validation: Reconcile holdings transactions NAV and valuations across front-end and backend systems
• Stakeholder Coordination: Collaborate with L1 Ops Tech Product Compliance for timely resolution
• Risk & Control: Ensure audit readiness compliance adherence and issue tracking
• Continuous Improvement: Identify trends reduce repeat incidents and enhance SOPs/knowledge base

Skills and attributes for success

Preferred Skills

• Domain - Asset Management
• Technical: JIRA or similar servicing tools
• Professional: Strong problem-solving ownership stakeholder management; ability to work in high-volume SLA environments

Good to Have

• Advanced Excel MS Office SQL (Intermediate) Visio BI or similar tools
• CFA/FRM or progress toward certification is a plus.

Soft Skills

• Strong problem solving ability and analytical mindset.
• Excellent communication and stakeholder management.
• Ability to work in a fast paced and dynamic environment.
• High attention to detail and structured approach to documentation.

What we offer you

• High-impact role working closely with PMs Traders and Compliance teams.
• Opportunity to shape front-office workflows and contribute to technology transformation.

Our Commitment: As a commitment we persistently endeavour to embody our values fulfil our purpose and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders we believe in continuous learning. We offer opportunities to build new skills take on leadership roles and connect and grow through mentorship.

People and Culture: In our dynamic workplace diversity equity and inclusiveness are ingrained in our culture. Were united by a commitment to create an environment where every individuals differences are valued practices are equitable fostering a sense of belonging. Our shared values include integrity respect teaming inclusiveness energy enthusiasm courage to lead and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits encompassing exclusive health and wellness packages enticing rewards and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.