Voice Biometrics Engineer

Greetings from Maneva!

Job Description

Job Title - Voice Biometrics Engineer

Experience - 10 - 15 Years

Location -Hyderabad

Notice - Immediate to 30 Days

Requirements:-

The jobholder will lead the production support team for the Voice Biometrics implementations across the Bank globally. Additionally he/she will provide support of the integration points into the system (IVR/Desktops/Batch feeds) and liaise with the associated application teams to resolve any issues. The role will also involve platform maintenance - standardisation of config / alerting / housekeeping and be responsible for any system upgrades. He/she is also expected to provide full support for CTB projects across the Bank for these systems. Principal Accountabilities: Key activities and decision-making areas Typical Targets and Measures
Impact on the Business/Function.

• Major Challenges (The challenges inherent in the role that require a continual test of the role holders abilities).
• Should be able to understand the technical design requirements in Voice and Contact Centre field and demonstrate the skills for improvising the technology infrastructure.
• Should be a good Problem manager who understands the nature of problem and take corrective steps in order to minimize the Business impact.
• Should possess knowledge of infrastructure security requirements and take necessary steps to have it complied as per group standards.
• Role Context (The environment and operating conditions of the role including the extent of guidance and authority).
• Good analytical problem solving & communication skills.
  Self-motivated and enthusiastic team player capable of working independently.
• Have knowledge and experience of installation configuration and upgrading of Genesys applications.
• Follow ITIL principles for Incident Change and Problem management.
• Need to support ad hoc tasks like testing / quality sampling / analyze data any other business requirement.
• Should be able to provide inputs in improvising the Procedures and Policies to bring in more operational efficiency.
• Management of Risk (Operational Risk / FIM requirements).
• Observation of Internal Controls (Compliance Policy / FIM requirements).
• The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent.
• The ideal candidate for this role will have good leadership skills with appropriate technical expertise.
• Experience of at least 10 years within Telecommunication having worked on Contact Centre Technologies.
• Experience in Financial industry would be preferred.
• Experience of at least 5 years in Voice Biometrics technologies (including Nuance) is requirement for this role.
• Familiar with Genesys Architecture and Integration of various / multiple channels into Genesys.
• Stability and scalability enhancements improvements.
• Extensive experience of NGT and associated ecosystems including SBC SIP networking & voice.
• Partner with senior business stakeholders CC heads and other architects within HSBC / ITID to come up work a common workable solution.

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