Underwriting Support Specialist

As an Underwriting Support Specialist within Zillow Home Loans youll join a growing India-based mortgage operations team focused on delivering accurate timely and scalable support across the underwriting lifecycle.

The team partners with U.S. Underwriters and cross-functional mortgage operations teams to complete defined review documentation validation and workflow activities. As the business evolves the teams scope may expand into additional underwriting-support functions that improve quality reduce operational friction and help loans progress efficiently.

Zillow Group is a strategic mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership scalable programs and operational excellence in support of Zillows mission. We bring deep experience working across diverse teams in a dynamic high-growth environment balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

As an Underwriting Support Specialist you will support mortgage underwriting operations by reviewing loan-file information validating documentation and data managing assigned workflow activities and identifying items that require further action or escalation. You will apply established procedures and checklists maintain clear and accurate documentation and collaborate with partners to resolve issues within your assigned authority.

• Complete assigned underwriting-support reviews and operational activities in accordance with established policies procedures quality standards and service-level expectations.
• Review loan-file documentation system data and supporting information for completeness accuracy consistency and required follow-up..
• Resolve routine issues within assigned authority and promptly escalate complex high-risk out-of-policy or time-sensitive matters to the appropriate Underwriter manager or functional partner.
• Update relevant systems queues trackers and loan-file records to ensure work is accurately reflected and progresses through the applicable workflow.
• Manage work in assigned queues and prioritize tasks based on established service levels loan urgency customer commitments and business priorities.
• Partner with Underwriting Processing Closing Quality Control Credit Specialists and other mortgage operations teams to resolve issues and improve handoffs.
• Participate in quality reviews coaching calibration and training; apply feedback to improve accuracy consistency judgment and turnaround time.
• Surface recurring defects process gaps and opportunities to improve SOPs checklists tools and operating controls.
• Adapt to evolving processes systems products and work assignments as the Underwriting Support function grows.
• Maintain the confidentiality and privacy of borrower customer and employee information at all times.

This role has been categorized as an Office position. Office employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

• You have 2 years of experience in U.S. residential mortgage underwriting quality control loan processing closing post-closing credit review fraud review or a related mortgage operations function.
• Familiarity with Encompass or comparable mortgage workflow and knowledge-management tools.
• You understand core residential mortgage loan documentation systems and workflows.
• You are detail-oriented and can identify inconsistencies missing information risk indicators and issues that require escalation.
• You have strong analytical judgment and are comfortable applying SOPs checklists and defined escalation paths.
• You are organized able to manage competing priorities and successful in a high-volume deadline-driven environment.
• You have strong written and verbal communication skills.
• You collaborate effectively with distributed teams across functions and time zones.
• You are proficient with Google Workspace or Microsoft Office Tableau and Highspot are preferable.
• You are comfortable working in an office-based night-shift schedule aligned to U.S. business operations as required.

At Zillow were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S. we help people navigate buying selling financing and renting with greater ease and confidence. Whether youre working in tech sales operations or design youll be part of a company reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2026 and included on TIMEs Americas Best Companies 2026 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is committed to fostering an inclusive innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.

If you have a disability or special need that requires accommodation during the recruitment process please contact your recruiter directly.

Qualified applicants will be considered for employment in accordance with applicable law.