TTSE CASC- Pune
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Accountability: Development of applicators Customer service Customer service by providing effective customer care to enhance customer loyalty & satisfaction | Development of applicators * Training & development of new applicators for white cement applications new products on a regular basis in the assigned sales area * Implementing Vikas schedules * Organising and conducting training sessions for applicators for review & skill enhancement at head quarter level Customer service Customer service by providing effective customer care to enhance customer loyalty & satisfaction * Visiting & supervising sites for better execution of job * Finding solutions to the customers problems & issues * Attending product & execution related complaints |
| KRA2 | Attending Customer Quality Complaints . CRM CRM & appraising the management regarding competitors activities Training | Attending Customer Quality Complaints . * To resolve complaints promptly & to the best of customer satisfaction in order to develop long term relationship with the customer. * Visit to site and physically examine the application sites. * To organize testing of product through R&D. * Feedback to Customer & CASC Head. Regular testing of product through independent laboratory. CRM CRM & appraising the management regarding competitors activities * Organizing and conducting factory visits of applicators to ensure their loyalty * Providing technical support to direct users & helping them in getting better quality for maintaining good relations * Monitoring competitors product quality by collecting samples and sending the same to factory for analysis * Briefing the retail team for competitors quality and arranging comparative analysis and reports on regular basis Training * Organizing and conducting training sessions for team members for white cement applications new products * Solving the product & applications related problems & queries of team members on a regular basis |
Required Experience:
Senior IC
About Company
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