Trust Analyst (Security & Privacy)

At Navan our mission is to power the in-person connections that move people ideas and businesses forward. Trust is the foundation of that mission. As a Trust Analyst you will be the bridge between our cutting-edge security practices and our global customers. You will play a pivotal role in the sales cycle by providing transparency into our security and privacy posture ensuring that our customers feel confident in how we protect their data.

You will be a subject matter expert on Navans Trust Center leveraging AI-driven tools to streamline security reviews and partnering closely with our Privacy and Sales teams to accelerate deal velocity while maintaining the highest standards of compliance.

What Youll Do

• Customer Security Advocacy: Act as the primary point of contact for responding to complex security and privacy questionnaires from prospective and existing clients.
• Contractual Excellence: Review and redline security and privacy exhibits within customer contracts ensuring Navans commitments align with our internal controls and global regulations (GDPR CCPA etc.).
• Trust Center Management: Own and optimize our portal (hosted on SafeBase). You will ensure all security documentation certifications (SOC2 ISO) and sub-processor lists are evergreen.
• AI-Driven Efficiency: Utilize and train AI questionnaire assistance tools to automate repetitive inquiries allowing the team to focus on high-impact strategic reviews.
• Cross-Functional Collaboration: Partner closely with the Privacy and Legal teams to stay ahead of regulatory changes and provide unified responses to sensitive data-handling inquiries.
• Sales Enablement: Empower the Sales and Account Management teams by updating internal knowledge bases and the public-facing website with the latest security and trust information.

What Were Looking For

• Experience: 24 years of experience in Security Operations IT Audit Customer Trust or a related GRC (Governance Risk and Compliance) role preferably within a SaaS environment.
• Technical Familiarity: Understanding of security frameworks (SOC 2 ISO 27001 NIST) and privacy regulations (GDPR CCPA).
• Tooling Expertise: Experience with Trust Center platforms (SafeBase or similar) and AI-assisted questionnaire tools is a major plus.
• Communication: Exceptional written and verbal communication skills. You can translate security-speak into clear professional language for clients.
• Detail Oriented: You are meticulous with redlines and never let a detail slip through the cracks in a 200-question security audit.
• Builder Mindset: You are excited to optimize workflows and find ways to make the Trust function a competitive advantage for Navan.