Training Manager Member Support

At Tide we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK India Germany and France.

Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 2 million members: 900000 UK andin India and growing rapidly
• Over $300 million raised in funding
• Over 2800 Tideans globally
• Recognised with Great Place to Work certification three years in a row and among Indias Top 50 Best Workplaces in Banking Financial Services and Insurance in 2026
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram New Delhi Berlin Paris and Luxembourg

We are seeking an experienced and driven Member Support Training Manager to lead and develop the Member Support Training team responsible for delivering high-quality onboarding training and continuous development programmes for our Member Support function for the UK and European markets.

You will be responsible for ensuring that both new and existing Member Support Tideans have the knowledge skills and confidence needed to deliver exceptional support to our members. Through effective training strategies innovative learning experiences and strong stakeholder partnerships you will help build capability across Member Support supporting operational excellence and an outstanding member experience.

Key responsibilities:

Strategy & Member Focus

• Develop and deliver the Member Support training strategy aligned to business and operational goals.
• Embed a member-first mindset across all learning programmes.

Leadership & Stakeholder Partnership

• Lead coach and develop a high-performing Member Support Training team.
• Foster a culture of accountability innovation and continuous improvement.
• Own your teams capacity planning and scheduling ensuring trainer resources are aligned to the highest-priority business and operational needs.
• Build strong relationships with operational leaders quality & complaint teams and subject matter experts to align learning priorities and training delivery with business objectives.

Learning & Capability Development

• Design and deliver engaging effective learning experiences that maximise knowledge retention and performance.
• Continuously improve training approaches tools and methodologies.
• Identify capability gaps and implement targeted development solutions.

Performance Data & Insights

• Own training performance metrics reporting and evaluation.
• Use data and operational insights to measure effectiveness identify trends and drive continuous improvement.
• Ensure learning interventions deliver measurable business and member impact.

• You are able to align learning initiatives with business goals and operational priorities.
• Building exceptional member outcomes is your passion.
• You have proven experience leading coaching and developing high-performing teams.
• You create a culture of accountability engagement and continuous improvement.
• You possess a strong understanding of training design adult learning principles and capability development.
• You are skilled at identifying performance gaps and implementing effective learning solutions.
• Data and insights are your method for evaluating and driving performance and measuring impact. You are comfortable with detailed data analysis.
• You are comfortable building relationships and influencing stakeholders at all levels.

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks light food drinks in the office
• WFH equipment allowance
• Stock Options

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
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