Trainer

Job Description:

• Training Delivery & Facilitation

• Conduct classroom virtual and on-the-job training programs for store employees supervisors and managers.

• Deliver induction and onboarding programs for new hires.

• Facilitate training on product knowledge customer service sales techniques store operations and leadership skills.

• Ensure consistent implementation of training standards across locations.

• Learning & Development

• Identify skill gaps through store visits audits performance reviews and stakeholder feedback.

• Design and update training content learning modules facilitator guides and assessments.

• Develop engaging learning interventions aligned with business objectives.

• Support digital learning initiatives and learning management systems (LMS).

• Store Capability Building

• Coach store teams on sales conversion customer engagement visual merchandising and operational excellence.

• Conduct refresher training programs to improve store performance.

• Partner with regional and store leadership teams to drive learning effectiveness.

• Performance Monitoring

• Measure training effectiveness through assessments feedback and business performance metrics.

• Track training completion attendance and learning outcomes.

• Prepare training reports and share insights with stakeholders.

• Stakeholder Management

• Collaborate with HR Operations Category and Regional Teams to align learning initiatives with business needs.

• Act as a learning partner to store leadership teams across regions