TechOps-Microsoft-D365FO-Senior Manager

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

D365FO Service Delivery Manager (Application Maintenance Services AMS):

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EYs worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80000 professionals in ten locations around the world. We operate in Argentina China Hungary India Philippines Poland Sri Lanka Mexico Spain and the United Kingdom.

Client service is focused on providing Consulting Assurance Tax Strategy & Transactions and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless high-quality value-added support helping deliver exceptional client service.

Enablement Services provides cost-effective high-skilled and innovative services to support EYs global and local enablement teams. Markets BMC AWS Finance and Accounting Risk Management Procurement People Shared Services IT Service Delivery and IT Global Infrastructure services are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams along with Service Lines Core Business Services and Sectors. The team brings the desired environment technologies and skilled teams together for facilitation rapid prototyping and innovative thinking. The competencies offered include analytics digital user experience mobile technology infrastructure Microsoft technologies and open innovation.

The Opportunity

This is a great opportunity to join a dynamic and international environment playing a key role in the delivery and continuous improvement of Application Maintenance Services (AMS) for Microsoft Dynamics 365 Finance & Operations (D365FO).

You will be responsible for ensuring high-quality service delivery operational stability and continuous value generation for global clients through structured governance performance monitoring and cross-team coordination.

Your Key Responsibilities

We are looking for an experienced Service Delivery Manager with strong expertise in AMS environments and Microsoft Dynamics 365 F&O along with proven international experience particularly in managing onshore delivery across European clients.

Key Responsibilities:

• Oversee end-to-end delivery of AMS services in line with agreed SLAs and KPIs
• Monitor service performance and ensure compliance with contractual commitments
• Drive continuous service improvement initiatives
• Prepare and deliver service reporting (Service Reviews Steering Committees SLAs)
• Coordinate AMS operational processes including Incident Management Service Request Management Request for Information (RFI) Problem Management Microsoft escalation (Product Standard Support).
• Act as primary point of contact for client stakeholders
• Ensure alignment between business expectations and IT service delivery
• Coordinate across application integration infrastructure and third-party teams
• Manage governance forums and decision-making processes

Qualifications:

• Proven experience as Service Delivery Manager in AMS or managed services environments
• Experience working in multi-vendor and international environments preferably with European teams/clients
• Strong knowledge of Microsoft Dynamics 365 Finance & Operations (Finance AR/AP Billing)
• Solid understanding of D365FO architecture and application support model
• Basic knowledge of Azure ecosystem: monitoring logging integrations
• Experience in IT Service Management frameworks (ITIL or equivalent)
• Strong understanding of incident problem and service management processes
• Excellent stakeholder management and communication skills

Skills and attributes for success

Ideally youll also have

• Exposure to Microsoft Fabric / One Lake: Data pipelines and orchestration Data ingestion and transformation.

What we look for

We seek individuals who are passionate about their work and possess outstanding skills in their field. If You have a highly developed business acumen exceptional interpersonal skills and a willingness to embrace new professional challenges this role is for You.

What we offer you

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence Apply today.

To help create an equitable and inclusive experience during the recruitment process please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment we persistently endeavour to embody our values fulfil our purpose and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders we believe in continuous learning. We offer opportunities to build new skills take on leadership roles and connect and grow through mentorship.

People and Culture: In our dynamic workplace diversity equity and inclusiveness are ingrained in our culture. Were united by a commitment to create an environment where every individuals differences are valued practices are equitable fostering a sense of belonging. Our shared values include integrity respect teaming inclusiveness energy enthusiasm courage to lead and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits encompassing exclusive health and wellness packages enticing rewards and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists a job offer awaits.

We are an equal opportunity employer and are committed to Diversity Equity & Inclusion.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.