TechOps-Insurance-Release Mgmt-Senior

Service line Senior:

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EYs worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80000 professionals in ten locations around the world. We operate in Argentina China Hungary India Philippines Poland Sri Lanka Mexico Spain and the United Kingdom.

Client service is focused on providing Consulting Assurance Tax Strategy & Transactions and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless high-quality value-added support helping deliver exceptional client service.

Enablement Services provides cost-effective high-skilled and innovative services to support EYs global and local enablement teams. Markets BMC AWS Finance and Accounting Risk Management Procurement People Shared Services IT Service Delivery and IT Global Infrastructure services are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams along with Service Lines Core Business Services and Sectors. The team brings the desired environment technologies and skilled teams together for facilitation rapid prototyping and innovative thinking. The competencies offered include analytics digital user experience mobile technology infrastructure Microsoft technologies and open innovation.

The Opportunity

Release Lead at Senior rank

As a Senior Release Lead you will drive end-to-end release management across complex enterprise environments ensuring seamless delivery from planning through deployment and review. You will orchestrate cross-functional teams manage release calendars govern risks and dependencies and lead structured processes such as CAB and readiness reviews.

Leveraging ITSM practices alongside DevOps and CI/CD awareness you will enable efficient predictable releases while supporting service transitions client onboarding and continuous improvement. This role offers the opportunity to influence release strategy enhance operational maturity and deliver high-quality outcomes at scale in a global setting

You will also be participating in Service onboarding Service Transition Service operations using ITSM leading practices for products applications and services delivered at EY.

Your Key Responsibilities

• Plan the release of project deliverables and release life cycle
• Communicate plans scheduling timelines requirements between technology and business teams
• Coordinate the release schedule (Manage Release Calendar) and resources required depending upon the defect backlogs planned releases and infrastructure updates and other teams (upstream downstream and external 3rd party teams)
• Identify the risks that can delay the release and manage them such that the scope scheduled and quality of the release is not affected.
• Track the progress and find issues if any. Always work to improve the process of release.
• Make sure that the release is planned according to the requirements and budget.
• Schedule the release readiness reviews before deployment and milestone reviews after each release.
• Create plans for the implementation and deployment as per the release schedule.
• Plan and give weekly updates on the release activities
• Make sure the allocation of Release Engineers to every release.
• Communicate with release managers from different IT departments.
• Lead the Go-Live activities to deploy the software successfully.
• Team up with relevant development teams responsible for building the automation tools used to develop and deploy the software.
• Schedule the CAB meetings to discuss the release schedules with the team and find roadblocks if any.
• Maintain documentation related to procedures on build and release various notifications lists and dependencies.
• Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management.
• Ensuring that requirements are clear across dependent project streams with a release
• Initiating and overseeing the development of technical guides and training for external functionality
• Managing the development of deliverables into production
• Validating release notes
• Managing the deployment of deliverables to the test environment particularly guaranteeing that external dependent items are available the test runtime
• Conducting PIR (Post Implementation Review)
• Managing Lesson Learned
• Responsible for decision-making optimizing processes resource management and overseeing team management as needed for task execution.
• Accountable for allocating personnel supervising team members assigning tasks ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

As a Senior Release Lead (Application release management)

• Ability to multitask and work in a fast-paced collaborative team environment
• Experience in coordinating cross-functional work teams up to task completion
• Application Support Knowledge (architecture and dependencies)
• Cross-team coordination across application infrastructure and support teams
• Effective stakeholder communication and reporting skills
• Excellent analytical written and verbal communication skills; writing publishing and conference-level presentation skills a plus.
• Structured thinking
• Ability to manage software infrastructure & configurations
• A computer science degree or a similar discipline
• An expert understanding of software development lifecycle
• Experience with ITSM process tools such as ServiceNow (SNOW) BMC Remedy JIRA or equivalent tools
• Familiarity with Azure DevOps and GitHub
• Proficiency in MS PowerPoint Excel and Visio

Ideally youll also

• Hold certifications such as ITIL Foundation (preferred)
• Experience with enterprise applications ( SaaS platforms)
• Exposure to cloud platforms (Azure AWS GCP)
• Understanding of service transition and onboarding processes
• Support operational efficiency and cost optimization initiatives
• Familiarity with global delivery models
• Ability to adapt to dynamic environments
• Contribute to knowledge management and documentation
• Participate in building dashboards and reporting metrics
• Support shift-based or on-call requirements
• Contribute to service transition delivery governance and practice development

What we look for

• Bachelors degree in Computer Science IT or related field
• Strong experience in Release Management within large-scale multi-tower environments with relevant 6-10 years of experience
• Created product level release strategies or enterprise level release strategies
• Designed yearly release planning cycles
• Strong understanding of Configuration Items Change management database CI/CD and DevOps product and project life cycle environment management software currency test strategies
• Experience supporting 2 release management clients and have participated in service transition or onboarding for 2 clients
• Experience working in multiple industries preferably Insurance/Financial services/Banking domains
• Working knowledge of enterprise applications ( one of the SaaS platforms SAP Guidewire Salesforce Pega Mulesoft)
• Working knowledge with cloud platforms (Azure AWS GCP) is preferred
• Navigates and reports through ITSM process tools in SNOW BMC Remedy or Jira
• Experience in MS Power Point MS Excel
• Experience in MS Visio

What we offer you

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence Apply today.

To help create an equitable and inclusive experience during the recruitment process please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

• Our Commitment: As a commitment we persistently endeavour to embody our values fulfil our purpose and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders we believe in continuous learning. We offer opportunities to build new skills take on leadership roles and connect and grow through mentorship.
• People and Culture: In our dynamic workplace diversity equity and inclusiveness are ingrained in our culture. Were united by a commitment to create an environment where every individuals differences are valued practices are equitable fostering a sense of belonging. Our shared values include integrity respect teaming inclusiveness energy enthusiasm courage to lead and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits encompassing exclusive health and wellness packages enticing rewards and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.