Technical Training Specialist, DCO, AWS Infra Operations

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Technical Training Specialist (DCO) you will be responsible for delivering technical training programs focused on IT infrastructure server hardware networking equipment and break-fix operations for Data Center Operations teams. You will manage and conduct initial technical training programs for new hires ensuring they are properly equipped with the knowledge and skills needed to operate troubleshoot and maintain AWSs sophisticated IT infrastructure within the data center environment.

Key job responsibilities
Training Program Management
Design and deliver engaging instructor-led training sessions covering IT infrastructure operations server hardware networking equipment and break-fix procedures
Manage all logistics of Initial Training programs including scheduling classroom coordination and lab space utilization
Conduct hands-on training on server deployment rack operations hardware diagnostics and component-level troubleshooting
Maintain and certify instructor qualifications and perform certification observations
Monitor trainee progress and address any behavioral or policy issues
Process training completions and maintain accurate training records

Learning Lab Management
Serve as Subject Matter Expert for all IT lab equipment and training facilities
Maintain and optimize training spaces server racks networking gear and break-fix workstations
Develop and implement SOPs for lab equipment operation including servers switches routers and cabling systems
Create practical training scenarios that simulate real-world IT hardware failures and break-fix situations
Support setup and commissioning of new training labs
Prepare lab equipment and spaces for upcoming training sessions

Program Development & Improvement
Collaborate with SMEs to develop/update training materials for IT operations
Identify and implement improvements to training content and delivery methods
Create training resources for hardware break-fix network troubleshooting and server operations
Stay current with latest technologies and practices


About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional


- 1 years of Microsoft Office products and applications experience
- 3 years of acting in a team lead capacity supporting training and mentoring less experienced maintenance technicians experience
- 3 years of conducting predictive and preventative maintenance procedures experience
- 3 years of demonstrating safety standards experience
- High school diploma or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- AWS Certification (Cloud Technologist Solutions Architect SysOps Administrator Developer)
- Knowledge of fundamentals of networking security databases (relational or NoSQL) operating systems (Unix Linux and/or Windows)
- Experience with graphic training systems
- Experience with Learning Management Systems (LMS)
- Experience with technical writing or experience with multimedia content creation
- Experience developing or delivering training programs across multiple sites or regions

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.