Technical Support Specialist Level 3

o Provide technical support for SOTIs software products
o Work in 24x7 Shifts to support our customers globally
o Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
o Engage your leads as and when required
o Use various devices to reproduce customer environments to troubleshoot issues further
o Endeavor to respond to all customer requests promptly while improving customer experience

o Provide technical support for SOTIs software products
o Work in 24x7 Shifts to support our customers globally
o Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
o Engage your leads as and when required
o Use various devices to reproduce customer environments to troubleshoot issues further
o Endeavor to respond to all customer requests promptly while improving customer experience

Communication Skills

o Good communication documentation and soft skills
o Linear and logical approach towards the issue
o Strong problem-solving abilities strong team player (i.e. flexible hard-working fast-learner self-motivated results-oriented)
o Able to plan prioritize and organize workload consistently working within service standards and agreed-on objectives
o Ability to communicate technical issues clearly in person on the telephone and in written documents
o Strong customer focus and ability to manage client expectations
o Excellent communicator and must show resourcefulness in providing timely and effective solution

Technical Competency

Minimum experience of 4-7 years with good exposure in customer handling different software products.
Previous knowledge of Windows 10 Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers)

SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

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