Technical Support Manager

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation. As a Technical Support Specialist III youll provide expert-level support for sophisticated analytical instrument systems collaborating with customers worldwide to optimize their research and analytical capabilities. Youll utilize remote diagnostic technologies while building strong relationships with field teams R&D factory and customers . This role combines technical problem-solving customer interaction and continuous learning as you work with advanced scientific instrumentation..

REQUIREMENTS:

Advanced Degree plus 3 years of experience or Bachelors Degree plus 5 years of experience providing technical support for complex analytical instrumentation system

Preferred Fields of Study: Electronics Engineering Physics Chemistry or related technical/scientific field

Strong analytical and diagnostic skills with sophisticated scientific equipment and software

Excellent interpersonal and communication abilities across all levels of technical expertise

Proven troubleshooting skills and ability to resolve complex technical issues

Demonstrated customer service excellence and professional relationship management

Advanced proficiency in relevant technologies hardware and software platforms

Strong project management and documentation capabilities

Proficiency in English (minimum B2 level); additional language skills are advantageous

Ability to work independently and collaboratively in a team environment

Willingness to travel 15-30% of time for customer support and training

Experience with CRM systems and technical documentation

Expertise in Windows-based software networking and computer hardware

Ability to manage multiple priorities effectively in a deadline-oriented environment

Knowledge of quality systems and regulatory compliance

Demonstrated commitment to continuous improvement and innovation