Technical Support Executive
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Job Summary
Job Description:
Job Description
Core Responsibilities
- Monitor application health and data pipelines analyze anomalies and resolve issues in real time to meet service-level expectations.
- Own incident triage end to end: reproduce issues collect evidence (logs/data) identify root cause and document findings with clear actionable detail.
Required Technical Skills and Qualifications
- SQL proficiency (writing queries to investigate data issues validate outputs and support troubleshooting).
- Hands-on experience with Microsoft SQL Server and related tooling (e.g. SSMS) including reviewing query performance at a basic level.
- Working knowledge of web applications and troubleshooting fundamentals (HTTP basics browser developer tools network traces and environment awareness).
- Experience interpreting logs and telemetry to isolate failure points and confirm resolution.
- Proficiency with ticketing/issue-tracking tools (e.g. Jira ServiceNow) and maintaining high-quality case documentation.
- Qualifications: 23 years of experience in technical support/application support or a comparable customer-facing role.
- Qualifications (preferred): familiarity with compliance risk management or due diligence domains.
- Qualifications: strong written and verbal communication skills with the ability to explain technical topics to non-technical stakeholders
- Serve as the primary point of contact for customers providing timely updates managing expectations and ensuring a high-quality support experience via email and chat.
- Collaborate with Product and Engineering to translate customer-reported problems into well-defined defects/requirements and drive them through investigation prioritization and resolution.
- Create and maintain support documentation (runbooks checklists known issues configurations) to improve consistency and reduce time to resolution.
- Perform routine operational checks using defined checklists to ensure critical workflows and client commitments are actively monitored.
- Escalate complex or high-impact incidents with complete context (impact assessment evidence reproduction steps) and track issues through closure.
AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
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About Company
AML RightSource provides advanced financial crime protection systems, monitoring, compliance tools, and future-proofed cyber security consulting.
