Technical Support Engineer
Job Location:
Salary:
Experience Required:
Posted on:
Vacancies:
Job Summary
Job Summary
We are looking for a proactive and technically skilled Technical Support Engineer to handle field and remote support activities coordinate with internal teams and vendors and ensure smooth IT infrastructure and hardware/network operations across retail and logistics environments. The role involves significant field travel and hands-on troubleshooting.
Key Responsibilities
1. Helpdesk & Ticket Management
- Coordinate with Retail Helpdesk for ticket updates tracking and closure
- Ensure timely resolution of incidents within SLA
- Follow up on pending or escalated tickets
2. Vendor & Escalation Management
- Coordinate with vendors for issue resolution and service requests
- Escalate critical technical issues as per defined escalation matrix
- Ensure vendor compliance with service quality standards
3. Logistics & Spares Coordination
- Coordinate with MSL logistics team for spare parts availability
- Track and manage replacement of faulty hardware components
- Ensure minimal downtime through quick spare deployment
4. Asset & Inventory Management
- Perform physical verification of IT assets and hardware inventory
- Ensure proper asset tagging and documentation
- Prepare and submit inventory and audit reports
5. IMAC Activities
- Handle Installation Move Add Change (IMAC) activities for IT equipment
- Ensure proper configuration and setup during deployments or relocations
6. Rollout & Deployment Support
- Support IT rollout activities across retail/branch locations
- Assist in hardware and network setup during new implementations
7. Field Support
- Provide on-site technical support across assigned locations
- Troubleshoot hardware networking and basic system issues
- Ensure proper documentation of all field activities
Required Skills
- Hardware troubleshooting (Desktops Laptops Printers POS devices)
- Basic networking knowledge (LAN/WAN TCP/IP troubleshooting)
- IT asset management & inventory tracking
- Vendor coordination and escalation handling
- Strong communication and coordination skills
- Experience in IMAC and rollout support activities
- Familiarity with ticketing tools (ServiceNow / equivalent preferred)
Required Skills:
Strong hands-on experience with AutoCAD Plant 3D and Navisworks. Proficiency in creating 3D models Piping Isometrics GA drawings and Piping -depth knowledge of Piping BOM MTO and Piping Material Specifications (PMS). Familiarity with piping support systems and basic understanding of stress analysis. Solid understanding of P&ID for boilers and power plants. Excellent communication and interpersonal skills for effective client and team interactions. Strong leadership abilities to manage and guide a team towards successful project completion.
Required Education:
Diploma in Mechanical Engineering (DME) or Bachelors Degree in Engineering (BE) with a minimum of 8 years of experience in the design stream.
About Company
Sisco Jobs was incorporated in 2007, we are one of the fastest growing HR Service providing companies in India with a national presence through a network of strategic alliances, sourcing professionals to various organizations, enriching their human capital and enabling individuals to ... View more
