Technical Support Engineer L-3

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya has built a culture centered around innovation accountability and results. We are a high-growth high-performance organization that values individuals who are driven adaptable and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya success comes from embracing challenges moving with urgency and continuously raising the bar.

Job Description

To enhance our global support team we are hiring aTechnical Support Engineer L1 with strong and proven customer service experience in the IT market to be based in our Bangalore India office. As a Technical Support Engineer L1 you will build and expand upon our professional excellence in support service to all Kaseya customers ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving youll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional courteous and customer-first attitude while working on chats phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment we want to speak with you.

Required Skills

Excellent knowledge of major operating systems - Windows macOS & Linux.
Familiar with the OSI model & experience troubleshooting Network stack - VLAN NAT TCP/IP DNS DHCP HTTP/HTTPS using CLI commands (ping ipconfig Nmap traceroute etc).
Understanding of Encryption - SSL/TLS Types of Certificates Encryption Keys.
Basic Windows Administration including Active Directory & Group policies.
Hands-on experience with Patch Management Application & System performance troubleshooting.
Basic system log analysis beyond Event Viewer (e.g. /var/log/ application logs).
Ability to read/write SQL queries.
Experience with Antivirus Antimalware Defender EDR MDR tools and applications.
Familiar with Windows firewall concepts including rule configuration.
Excellent written and verbal communication skills.

Preferred

Industry-accepted certifications or equivalent work experience in one or more of the following areas:

1) CompTIA A
2) CompTIA Network
3) CompTIA Server
4) CompTIA Security
5) MCP MCTS or MCIT
6) CCNA

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.