Technical Specialist Tier 1 (Client)
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Job Summary
Recruitment Fraud Alert
Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.
What to know:
- Commvault doesnotconduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.
If you suspect a recruiting scam please contact us at
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.
The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organisation. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.
- Provide remote assistance to customers with their technical issues
- Maintain personal assigned incident queues keeping customers updated
- Keep incident backlog and aged calls within defined ranges
- Maintain Customer Satisfaction levels to within or above defined
This role requires a minimum of 3 yrs. of industry-based experience using enterprise level platforms and applications.
- Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux) & Networking.
- They should have proven technical experience and sound troubleshooting They should have good communication skills and customer empathy.
- Engineers tackle issues end to end - be it Deployment Configuration Backups Archiving Restores Replication Performance benchmarking etc across a broad spectrum of cutting-edge technologies listed below -
- On prem hypervisors - VMware MSFT Hyper-V
- Containerization - Kubernetes
- Cloud hypervisors - AWS Azure GCP Nutanix AHV OpenStack OCI OpenShift RHEV
- FS - Windows File Systems
- Also as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like Netapp Nutanix DellEMC HDS HPE etc
- Continuous professional development product training and career pathing
- Annual health check-ups Tuition Reimbursement
- An inclusive company culture an opportunity to join our Community Guilds
- Personal accident cover and Term life cover
Ready to #makeyourmark at Commvault Apply now!
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to.
Required Experience:
IC
About Company
Explore a next-generation, ​AI-enabled evolution of Commvault Cloud that integrates data security, cyber recovery, and identity resilience into one unified platform spanning cloud, SaaS, hybrid, and on-premises environments.
