Technical Specialist Associate (Media Management)
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Job Summary
Recruitment Fraud Alert
Weve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number.
What to know:
- Commvault doesnotconduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.
If you suspect a recruiting scam please contact us at
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.
Technical Specialist Associate (Media Management)
The Opportunity:
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvaults customer base.
This customer base has a wide range of technical ability and this role has no ceiling you will be responsible for an issue from initial pick-up all the way to working with the development team on identifying a possible solution.
This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a distributed team that has led the industry in satisfaction seven years in a row. We offer innovative training exciting colleagues and the opportunity to grow with us.
Our team is focused around but not limited to backups of storage technologies within the Commvault suite this includes SAN NAS NetApp storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site.
What youll do:
- Troubleshoot and resolve critical support problems.
- Troubleshoot customer issues using remote desktop software.
- Optimally interact through phone and email with customers as you address their problems.
- Dedication to the success and satisfaction of our customers
- Recreation of problems in house
- Root Cause Analysis and / or provision of examples of software bug
- Working independently and as a team to come up with the best solutions to a customer problem.
- Providing outstanding phone-based support for a variety of sophisticated time critical issues.
- Using and sharing your knowledge of a wide range of technologies
- Working remotely on enterprise level customers and dark sites
- Having the opportunity to build labs and simulators.
- Ability to be involved in product BETA testing.
- Contributing to our Solutions Engine and online forums
- Be available to work in 24/7 shift.
Who you are:
- At least 2 years of technical/customer support experience
- Detailed knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs acquiring crash and application dumps analyzing network packets windows firewall VSS).
- Solid understanding of SAN & NAS.
- Networking and troubleshooting connectivity name resolution and performance-based issues with OS and/or hardware. Microsoft clustering technologies and TCP/IP and DNS
- Understanding backup theory and design. Backup and data management fundamentals
- Previous experience with backup software such as Veritas Symantec Backup Exec Shadow Protect NetBackup Networker Avamar VEEAM or TSM is a plus.
- Linux Skills - desirable
- Previous experience fixing / addressing enterprise environments.
- Strong customer relations skills.
- Strong multi-tasking and prioritization skills.
- Strong written and verbal communication skills.
- Excellent teammate.
- Prior Security and Saas experience strongly preferred.
Youll love working here because:
- Continuous professional development product training and career pathing
- Annual health check-ups Car lease Program and Tuition Reimbursement
- Personal accident cover and Term life cover
Ready to #makeyourmark at Commvault Apply now
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to.
Required Experience:
IC
About Company
Explore a next-generation, ​AI-enabled evolution of Commvault Cloud that integrates data security, cyber recovery, and identity resilience into one unified platform spanning cloud, SaaS, hybrid, and on-premises environments.
