Technical Program Manager

Powering the worlds payments ecosystem

ACI powers the payments ecosystem globally and you power ACI. Youll innovate collaborate and grow in an energetic technology culture with decades of proven success. ACIers in all roles and levels are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible your talents are valued and you are empowered to shape the future of payments.

As a Technical Program Managerin Bangalore you will join a diverse passionate team dedicated to powering the worlds payments ecosystem!

Job Purpose

The Technical Program Manager is an individual contributor responsible for implementing portfolio management processes configuring work management systems and delivering data analytics that support portfolio visibility execution and decision-making.

This role translates strategic portfolio objectives into operational execution through hands-on process design workflow engineering Agile planning reporting and metrics development. The role partners closely with Engineering Product Agile and leadership teams to improve delivery predictability governance and business outcomes.

Key Responsibilities

Portfolio & Process Management

• Design and implement standardized intake workflows prioritization frameworks governance processes and portfolio operating models.
• Establish quarterly planning practices including PI Planning capacity planning retrospectives and continuous improvement routines.
• Create and maintain documentation such as RACI matrices SOPs workflow diagrams process guides and training materials.
• Drive process adoption through change management stakeholder engagement training and self-service knowledge resources.
• Conduct process reviews identify improvement areas and implement corrective actions.
• Partner with Agile coaches and delivery teams to align portfolio processes with team-level ceremonies.

Workflow Tool Engineering

• Configure and optimize work management tools including Azure DevOps Jira Smartsheet and Power BI.
• Build boards queries dashboards work item hierarchies automation rules and reporting structures.
• Create stakeholder-specific dashboards and reports to support delivery visibility and portfolio governance.
• Provide advanced user support for complex tool workflow reporting and configuration issues.
• Develop user guides FAQs training materials and platform enablement resources.

Data Analytics & Business Intelligence

• Design and deliver dashboards for executives program managers and delivery teams.
• Track portfolio health milestones risks dependencies budget and delivery performance.
• Implement and report on DORA Metrics including deployment frequency lead time MTTR and change failure rate.
• Establish Flow Metrics including cycle time lead time throughput WIP and flow efficiency.
• Create executive-level reporting that converts complex data into clear insights and recommendations.
• Support forecasting variance analysis burn-rate tracking and data quality improvements.

Portfolio Coordination & Delivery Support

• Coordinate quarterly planning events governance meetings and cross-functional working sessions.
• Track actions decisions risks dependencies and schedule conflicts.
• Support software initiatives from concept through delivery ensuring alignment with strategic objectives and business outcomes.
• Oversee SDLC execution across requirements development testing release and post-launch activities.
• Lead continuous improvement initiatives for the Biller Portfolio.

Required Qualifications

Education

• Bachelors degree in Business Computer Science Information Technology Engineering or a related field.
• Equivalent professional experience may be considered in lieu of a degree.

Experience

• 2 to 5 years of experience in program management portfolio operations PMO Agile delivery or related functions.
• Hands-on experience administering Azure DevOps Jira Smartsheet or similar work management tools.
• Experience configuring workflows dashboards reports and process templates.
• Experience with Power BI Tableau or similar business intelligence tools.
• Experience supporting Agile teams using Scrum Kanban SAFe or similar methodologies.
• Experience implementing or improving portfolio management processes.

Technical Skills

• Strong proficiency in Azure DevOps including boards queries dashboards and process templates.
• Strong proficiency in Jira/Jira Cloud including JQL workflows automation and portfolio views.
• Working knowledge of Smartsheet APIs webhooks or workflow integrations.
• Proficiency in Power BI data modeling DAX and visualization.
• Strong Excel skills including pivot tables lookups Power Query and reporting.
• SQL knowledge for querying and analyzing data.
• Understanding of data quality validation and reporting governance.
• Ability to use AI tools for analytics documentation analysis and content preparation.

Methodology & Metrics Knowledge

• Portfolio management prioritization governance and capacity management.
• Agile methodologies including Scrum Kanban and SAFe.
• DevOps practices and engineering productivity measurement.
• ITIL/ITSM and PMI/PMBOK principles preferred.
• Flow Metrics including cycle time lead time throughput and WIP.
• DORA Metrics including deployment frequency lead time MTTR and change failure rate.
• Financial and portfolio metrics including burn rate variance analysis ROI and resource loading.

Professional Skills

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Ability to adapt communication style for technical business and executive audiences.
• Strong facilitation skills for planning sessions and working groups.
• High attention to detail in tool configuration documentation and reporting.
• Customer-service mindset with the ability to support and enable users.
• Ability to work independently with minimal supervision.
• Strong collaboration accountability and continuous improvement mindset.

Preferred Qualifications

• PMP CAPM PMI-ACP CSM SAFe or similar Agile/program management certification.
• Atlassian Microsoft Power BI ITIL or Lean Six Sigma certification.
• Experience in payments financial services SaaS or regulated industries.
• Experience implementing DORA or Flow Metrics programs.
• Experience with enterprise portfolio management tools such as Planview or ServiceNow PPM.
• Scripting or automation exposure using Python PowerShell Groovy or similar technologies.
• Intermediate SQL skills.

Work Environment

• Standard office environment with frequent computer-based work.
• Hybrid work model with regular in-office presence as required.
• Collaboration with global teams across Engineering Product Agile and business functions.
• Minimal travel may be required for planning sessions workshops or business meetings.

In return for your expertise we offer opportunities for growth career development and a competitive compensation and benefits packageall within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem To learn more about ACI Worldwide visit our web site at

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