Technical Marketing Engr
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Job Summary
Keystone is NetApps Storage-as-a-Service (STaaS) offering delivering cloud-like consumption self-service management lifecycle automation and operational insights across customer environments.
We are seeking a highly motivated Technical Marketing Engineer (TME) IC2 to help bridge the gap between product innovation and customer adoption. This role will work closely with Product Management Engineering UX Solution Engineering Sales and Customer Success to transform technical capabilities into clear customer value field-ready enablement and scalable adoption assets.
The ideal candidate is naturally curious customer-focused technically strong and passionate about simplifying complex concepts into compelling stories and actionable content.
- Develop and maintain technical documentation implementation guides FAQs solution architectures and feature walkthroughs.
- Create integration guides API documentation workflow examples configuration guides and release communications.
- Build reusable technical assets that support customer partner and field enablement.
- Translate product capabilities and technical requirements into customer-centric value propositions.
- Create sales and technical enablement materials including:
- Sales playbooks
- Technical battlecards
- Demo guides
- Solution overviews
- Competitive positioning content
- Support product launches with launch-ready content and communication plans.
- Gather and analyze feedback from customers partners field teams and customer success organizations.
- Identify adoption challenges and recommend content or process improvements.
- Partner with Product Management to incorporate customer insights into product strategy and roadmap discussions.
- Develop customer success stories use cases and technical case studies.
- Collaborate with Product Managers Engineering UX Program Management and Customer Success teams.
- Participate in feature reviews launch readiness activities and adoption initiatives.
- Contribute to improving customer experience and product adoption.
- Experience with cloud technologies observability platforms SaaS solutions and subscription-based services.
- Strong documentation presentation demo creation and storytelling skills.
- Hands-on experience with AI productivity tools such as Microsoft Copilot and Cursor.
- Familiarity with product launches technical demos and customer enablement programs.
- Experience with Microsoft 365 Jira Confluence Figma documentation platforms and video/demo creation tools.
- Strong written verbal and presentation skills with the ability to simplify complex technical creating customer-facing technical content and enablement of cloud platforms infrastructure storage SaaS or platform ability to collaborate effectively across cross-functional teams.
About Company
At NetApp, our top priority is the health and safety of our event attendees and employees, including every community around the world being impacted by COVID-19. As a result, we have decided to reimagine our annual NetApp INSIGHT Paris and Berlin events to be fully digital. We’re als ... View more
