Technical Manager Delivery Services

Key Responsibilities:

Leadership & People Management:

• Lead and manage cross-functional teams including QA engineers Data engineers support teams and delivery professionals.
• Build a high-performance team culture focused on accountability innovation and continuous improvement.
• Mentor and develop team members through coaching performance reviews and growth planning.
• Resolve interpersonal and performance issues to maintain team harmony and effectiveness.

Transition from Delivery to People Management:

• Leverage delivery experience to align team objectives with business goals.
• Apply delivery insights to optimize team efficiency resource planning and execution.
• Bridge the gap between project execution and operational stability by fostering collaboration across departments.

IT Services & Operations Oversight:

• Manage and monitor IT service delivery performance against SLAs and KPIs.
• Collaborate with engineering and delivery teams to ensure service quality and defect-free releases.

Process and Performance Optimization:

• Drive process improvements using metrics and data-driven decision-making.
• Ensure compliance with ITIL/ISO/SOC standards in service operations.
• Establish strong governance frameworks for delivery testing and support processes.

Required Qualifications:

• Bachelors or masters degree in computer science Information Technology Engineering or related discipline.
• 10 years of experience in IT services including 5 years in Delivery roles and 3 years in people management.
• Strong IT services background with experience in test management automation tools and quality metrics.
• Proven experience in managing geographically distributed teams.

Technical & Professional Skills:

• Proficient in delivery management tools and Data Engineering tool.
• Understanding of Agile Scrum and DevOps methodologies.
• Working knowledge of cloud platforms (AWS Azure or GCP) is a plus.

Preferred Certifications:

• ITIL Foundation or Intermediate
• PMP PRINCE2 or Agile Certification (Scrum Master SAFe)

Soft Skills:

• Strong stakeholder and client communication skills.
• Ability to translate business needs into operational goals.
• Conflict resolution team building and change management skills.
• Strategic thinking with a hands-on attitude.

What We Offer:

• A leadership role with real influence on team growth and delivery success.
• Opportunities for long-term career development in a global IT services environment.
• Flexible working options and a culture that values work-life balance.

Employee Benefits:

Only for India sample below

• Group Medical Insurance

• Cab facility

• Meals/snacks

• Continuous Learning Program

• Creche facility

Company Profile
Stratacent is an IT Consulting and Services firm headquartered in Jersey City NJ with two global delivery centres in New York City area and New Delhi area plus offices in London Canada and Pune India.

We are a leading IT services provider focusinginFinancial Services Insurance Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure Data and Analytics Automation ApplicationDevelopmentand ITSM.
We have partnerships with SAS Automation Anywhere Snowflake AzureAWSand GCP.
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Disclaimer

India

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employmenton the basis ofracecolor creed religion age sex national origin ancestry handicap or any other factors.