Technical Lead

Job Title: Salesforce Support Engineer

Location: Bangalore India

Experience Required: 58 Years

Certifications: Salesforce Certified Administrator (required); Advanced Administrator or similar

Summary

Were seeking a skilled and proactive Salesforce Support Engineer with 58 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast-paced support environment understands the nuances of the insurance domain and can ensure the smooth operation of Salesforce platforms across business units. Youll be the go-to expert for troubleshooting user support and platform optimization.

• Provide day-to-day support for Salesforce users across sales service and operations teams.
• Must have knowledge of Salesforce Data Cloud.
• Troubleshoot and resolve issues related to workflows data integrity user access and integrations.
• Collaborate with business analysts and developers to translate support tickets into long-term solutions.
• Maintain and enhance Salesforce configurations including custom objects fields page layouts and validation rules.
• Support insurance-specific processes such as policy management claims tracking and customer onboarding.
• Monitor system performance and proactively identify areas for improvement.
• Assist in user training documentation and onboarding for new features or releases.
• Ensure compliance with data privacy security and regulatory standards relevant to financial services.

• 58 years of hands-on experience in Salesforce support or administration.
• Salesforce Certified Administrator (mandatory); additional certifications are a plus.
• Strong understanding of Salesforce Data Cloud Sales Cloud and Service Cloud.
• Experience working in the financial services industry preferably insurance.
• Familiarity with insurance workflows such as underwriting claims and policy servicing.
• Proficiency in troubleshooting Apex errors Flow issues and integration failures.
• Excellent communication and stakeholder management skills.
• Experience with support tools like Jira ServiceNow or similar ticketing systems.