Technical Customer Interface Manager (RSC)

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Could you be the full-time Technical Customer Interface Manager in Chennai were looking for

Your future role

Take on a new challenge and apply your technical expertise and customer-centric mindset in a cutting-edge field. Youll work alongside collaborative innovative and solution-driven teammates.

Youll act as the bridge between our valued customers and the remote project development team ensuring that the products being developed meet customer and regulatory requirements while aligning with the projects Quality Cost and Delivery (QCD) commitments. Day-to-day youll work closely with customer representatives engineering teams and cross-functional stakeholders such as Project Managers Train Engineers and Metier Leaders ensuring seamless communication and alignment and much more.

Youll specifically take care of organizing technical meetings and reviews with customers and the development team but also ensuring compliance with contractual technical requirements and managing risks proactively.

Well look to you for:

• Acting as the front office and technical mediator between customers and the remote development team

• Clarifying technical contract requirements and ensuring engineering solutions meet customer and final user needs

• Ensuring alignment with project QCD commitments and reporting on feasibility within project constraints

• Tracking and managing deviations from the contract and ensuring proper approvals for any changes

• Synchronizing Rolling Stock Development with third-party stakeholders involved by the customer

• Coordinating contractual deliverables and monitoring train-level operational effectiveness

• Representing the customers voice in technical risks and opportunities management

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead weve listed some that we think will help you succeed and grow in this role:

• Bachelors or Masters degree in System Engineering Electrical Engineering or a related field

• Experience or understanding of requirements management operability and RAMS

• Fluency in the customers language and strong customer orientation

• Ability to foster communication and build trust between multiple stakeholders

• Proficiency in technical requirements management and problem-solving in complex environments

• Drive for results and a proactive approach to managing risks and opportunities

• Knowledge of product development cycles and operational performance monitoring

Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay so you can grow and develop new skills and experiences throughout your career. Youll also:

• Enjoy stability challenges and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects that shape the future of mobility

• Utilise our flexible and inclusive working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development through award-winning learning

• Progress towards senior leadership or technical expert roles

• Benefit from a fair and dynamic reward package that recognises your performance and potential plus comprehensive and competitive social coverage (life medical pension)

You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family youll be proud. If youre up for the challenge wed love to hear from you!

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.