Technical Architect Business Tools and IT Service Management

Roles & Responsibilities :
Responsibilities

       End-to-End Solution Architecture: Define design and govern scalable business solutions by translating requirements into architecture independent of specific technologies.

       Data Flow & System Integration: Develop a strong understanding of end-to-end application and data flows ensuring seamless integration across systems and identifying opportunities for optimization.

       Architecture Advisory & Continuous Improvement: Provide architectural guidance technical direction and improvement recommendations to address complex challenges modernization needs and future scalability.

       Modernization & Platform Transformation: Lead legacy modernization migration and platform standardization initiatives while promoting best practices and reuse of standard capabilities.

       ITSM & Governance Alignment: Ensure architectural decisions align with ITSM processes (Incident Change Release Asset and Operations Management) and enterprise governance standards.

Technical Stack & Expertise

       Application & Solution Development: Strong experience designing and delivering enterprise applications using modern development frameworks APIs and integration technologies.

       Data & Integration Architecture: Expertise in end-to-end data architecture data modeling orchestration analytics and integration across enterprise platforms and cloud environments.

       Cloud DevOps & Platform Engineering: Experience with cloud-native architecture CI/CD pipelines infrastructure automation platform operations and deployment best practices.

       ServiceNow & ITSM Ecosystem: Strong experience in ServiceNow solution architecture platform customization enterprise integrations ITSM process transformation and modernization of legacy service management solutions.

       AI & Intelligent Solutions: Knowledge of enterprise AI solutions including Generative AI AI Agents RAG architectures model optimization and intelligent automation.

Additional Skills

       Strategic Thinking

       Problem Solving & Critical Thinking

       Communication & Presentation

       Stakeholder Management

       Collaboration & Teamwork

       ITSM/ITIL Process Transformation

       ServiceNow Certifications (CSA CAD CIS-ITSM CIS-ITOM or equivalent) preferred
 

Qualifications :

Educational qualification:

B-Tech or MCA or above

Experience :

10 years

Mandatory/requires Skills :
       Application & Solution Development: Strong experience designing and delivering enterprise applications using modern development frameworks APIs and integration technologies.

       Data & Integration Architecture: Expertise in end-to-end data architecture data modeling orchestration analytics and integration across enterprise platforms and cloud environments.

       Cloud DevOps & Platform Engineering: Experience with cloud-native architecture CI/CD pipelines infrastructure automation platform operations and deployment best practices.

       ServiceNow & ITSM Ecosystem: Strong experience in ServiceNow solution architecture platform customization enterprise integrations ITSM process transformation and modernization of legacy service management solutions.

       AI & Intelligent Solutions: Knowledge of enterprise AI solutions including Generative AI AI Agents RAG architectures model optimization and intelligent automation.

Preferred Skills :

Remote Work :

No

Employment Type :

Full-time