Technical Account Manager

Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud SaaS identity and data center networks in a single platform. Powered by patented Attack Signal Intelligence it empowers security teams to rapidly prioritize investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information visit .

Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud SaaS identity and data center networks in a single platform. Powered by patented Attack Signal Intelligence it empowers security teams to rapidly prioritize investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information visit .

Technical Account Manager

Your Role:

The Technical Account Manager (TAM) is a critical role at Vectra andis responsible fordeveloping and managing Vectras customers in an assigned region. You will own the relationships with your customers connecting with key business executivessecurityand IT stakeholders to develop an understanding of their strategic business needs and goals.

Your Impact:

Leveraging this customer knowledge and yourexpertisein Vectra products and cybersecurity you will provide an ongoing adoption and industry best practices strategy to ensure your customers understand and maximize value from their investment in Vectra.

This role demands interaction with enterprises at the senior level (CISO) as well as with technical staff within the IT and Security organization.

Responsibilities:

• Drive high touch customer success focusing on large andhighly complexenterpriseorganizations

• Lead customers throughout the entire customer journey: onboarding value realizationadoptionand expansion

• Own the customer relationship providing ongoingsupportand proactive leadership to Vectras customers to drivehigh levelsof customer satisfaction deep engagement and mutual success.

• Conductcustomertouchpointsexecutivebusinessreviewsand proactivelymonitorcustomerhealth

• Drive deep integration of the Vectra Cognito platform into our customers business processes and technical ecosystem to create and increase stickiness.

• Identifyand grow expansion opportunities within the customer base and collaborate with the sales team tofacilitategrowth attainment.

• Identifyand assess renewal risks;developand collaborate with internal teams in executing the remediation plans.

• Direct crisis and incident response with urgency working cross-functionally to ensuretimelyresolution while communicating effectively with customers.

• Identifydevelopand implement repeatable programs and processes across your portfolio of customers to maximize product adoption and usage and achievement of customers businessobjectives.

• Track measure and report on key metricssuch as:customer satisfaction customer health score adoption rates etc.

• Able and willing to travel for on-site customer visits asrequired(25- 50%)

Requirements:

Successful candidates will have a solid technical foundation in network security and enterprise software a proven track record of successfully interfacing with customers on both technical and non-technical levels strong business acumen and sales experience and above all a passion for ensuring atop qualitycustomer experience.

• A minimum of 5 years of experienceinenterprise subscription-based vendors in a customer-facing role (such as Technical Account Manager- TAM Professional Services Sales Engineering orStrategicCustomerService)

• Role must be based inBangaloreand willing to regularly go to the office(Hybrid)and occasionally as needed travel to customersite.

• Extensive experience as a hands-on CSM or TAMsupporting high touch enterprise customers(Fortune 500 or other large companies)

• Strong experienceof security product lines (firewalls sandboxing SIEM forensics-type platforms)

• StrongKnowledge of TCP/IP DNS VPN and SSL technology

• Strongunderstanding of current security technologies and risks

• Project management skills with a high attention to detail

• Experience in supportingcustomerswith strong empathy AND passion for revenue andgrowth

• Proven record ofestablishingand building successful C-level relationships

• Service management minded with strong commitment to customer service

• Excellent presentation and communication skills both verbal and written

• Excellent organizational analytical negotiation and influence skills

• RelevantBachelorsdegree; preference for computer science or related degrees

• Demonstrated ability to use AI-enabled tools to improve productivity quality decision-making and customer outcomesfor example ChatGPT Enterprise Microsoft Copilot and AI-enabled analytics tools.

• Comfortable using AI for practical work such as drafting customer communications summarizing cases analyzing trends preparing reports researching technical issues and automating routine workflows.

• Able to criticallyvalidateAI-generated outputs apply sound judgment and protect confidential and customer information.

• Identifiesopportunities to responsibly embed AI and automation into team processes and supports adoption of approved tools.

Vectra provides a comprehensive total rewards packagethat supports the financial physical mental and overall health of our employees and their families. Compensation includes competitive base pay incentive plan eligibility and participation in the employee equity plan (stock options). Specific benefits offered varies by location but commonly include health care insurance income protection / life insurance access to retirement savings plans behavioral & emotional wellness services generous time away from work and a comprehensive employee recognition program.

Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.