Technical Account Consultant Benefits

About the role

You are the Benefits Expert for Ripplings customers.

Youll expertly navigate and and enable customers with Ripplings Benefits products including Benadmin for the US and Canada Flex Benefits PEO and HR Services. Youll provide insightful guidance on best practices for benefits management advocate thoughtfully for your customers benefits needs and build trusted relationships with HR/Benefits administrators. If this sounds exciting great youll be doing all of that each day!

What you will do

• Project Manage: Collaborate with various teams internally and externally to execute project engagements and help customers optimize their use of Ripplings benefits solutions.
• Drive enablement: Encourage customer enablement of key benefits features and timelines while consulting with them on best practices to seamlessly integrate Rippling into their HR workflows.
• Offer white-glove service: Ensure customers feel supported and engaged through attentive personalized guidance and product enablement particularly in benefits management.
• Become a product expert: Be the go-to resource for both customers and coworkers on Ripplings benefits products by your 90th day.

What you will need

• 3 years of SaaS experience in customer success consulting implementation or support.
• Preferred: 3 years of experience with benefits products enabling customers with benadmin Flex benefits PEO and HR Services.
• Passion for helping customers and colleagues succeed in benefits management.
• Ruthless prioritization and time management skills.
• Master project/task manager you never drop the ball.
• Ability to explain complex scenarios in simple clear written or verbal communications.
• Strong attention to detail and ability to solve complex interdependent HR problems.
• Interest in actively working with product and engineering teams.

Even if you dont meet all of the requirements listed here we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.

About the team

The TAC team is a team of experts tasked with assisting our clients with enabling admins and optimizing complex use cases across the Rippling product suite. We have experts in the Finance Benefits Talent IT Platform and Multi-EIN specialties. Our team is spread across the world! We often collaborate with Account Managers (AMs) and Technical Account Managers (TAMs) when determining which clients to engage with. Over the last two years our team has seen substantial 2024 we have doubled our team and are looking forward to continuing to add to our team of specialists!

Additional Information (NOTE: not all of the below may apply to non-US roles)

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office) Rippling considers working in the office at least three days a week under current policy to be an essential function of the employees role.

This role will receive a competitive salary benefits equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someones compensationincluding a candidates professional background experience and location. Final offer amounts may vary from the amounts listed below.