Tech Lead, Growth Technology

Summary

The Tech Lead Growth Technology is an individual contributor role in Information Technology responsible for the technical ownership support and improvement of Accruents marketing and commercial technology platforms with a front-and-center focus on building practical AI models AI-enabled projects and automation solutions that improve how commercial teams operate. This role works closely with Marketing Operations Marketing Sales and Channel teams to turn business needs into scalable platform solutions.

The role is hands-on and requires someone who can administer platforms troubleshoot integrations improve data quality build automation and develop AI-driven tools models agents and workflows that improve commercial processes user productivity data quality support operations and decision-making.

Key Responsibilities

• Build test and iterate on AI models AI agents workflows and related projects that solve practical business problems across marketing sales channel and commercial operations.

• Administer and support HubSpot including workflows forms properties permissions lifecycle processes lead routing and Salesforce synchronization.

• Own technical support and improvements for commercial technology platforms such as ZoomInfo RingLead Allbound and related tools.

• Troubleshoot platform integration and data flow issues identify root causes and implement durable fixes.

• Support and improve data quality processes including enrichment normalization deduplication field mapping and governance.

• Design build and maintain automations and integrations across marketing and sales systems using tools such as Power Automate Zapier APIs webhooks and custom workflow actions.

• Support the technical operation and evolution of the partner portal including issue triage synchronization support and process documentation.

• Identify evaluate and implement practical AI-enabled solutions including model-driven workflows and internal AI tools that improve productivity data quality automation reporting support operations or user experience across the commercial technology stack.

• Partner with business stakeholders to find areas where AI can reduce manual work improve process quality or make platform support more scalable.

• Translate business requirements from Marketing Marketing Operations Sales and Channel stakeholders into practical technical solutions.

• Document key processes configurations integrations AI use cases and support procedures so solutions are maintainable.

• Recommend platform and process improvements that simplify the commercial technology ecosystem and reduce manual effort.

Qualifications

• Experience building or contributing to AI models AI agents automation projects or applied AI solutions that support business workflows.

• Hands-on experience administering HubSpot in a B2B environment.

• Experience supporting marketing technology sales technology revenue operations systems commercial systems or a closely related discipline.

• Strong understanding of lead management lifecycle stages routing campaign infrastructure account-based marketing and marketing-to-sales handoffs.

• Experience designing and maintaining workflow automations integrations and cross-platform data flows.

• Comfort working with APIs reading and manipulating code troubleshooting technical issues and learning unfamiliar tools or processes.

• Experience with data governance enrichment normalization deduplication and field mapping.

• Working knowledge of AI-enabled business tools AI automation concepts or applied AI use cases in sales marketing operations analytics or support processes.

• Ability to evaluate where AI is useful where it is not and how to apply it responsibly within business systems and workflows.

• Ability to translate ambiguous business needs into clear implementable technical solutions.

• Strong communication and stakeholder-management skills.

• Ability to work independently prioritize competing needs and follow issues through resolution.

• Experience with ZoomInfo RingLead Allbound Salesforce integrations Power Automate Zapier REST APIs webhooks AI agents or AI-enabled business solutions is preferred.