Team Member-SIP
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Job Summary
Key Responsibilities Service Improvement & Performance Management
Develop and drive Service Improvement Plans (SIP). Monitor KPIs such as availability MTTR MTBF SLA compliance and incident trends.
Fault Analysis & TroubleshootingPerform Root Cause Analysis (RCA) for faults in SDH DWDM and OTN networks. Analyze alarms logs and trends.
Incident & Problem ManagementDrive problem management for recurring incidents. Document of RCA and corrective/preventive actions. Participate in major incident reviews.
Network OptimizationIdentify fiber issues capacity bottlenecks and misconfigurations. Recommend re-routing capacity upgrades and tuning.
Coordination & Stakeholder ManagementWork with field teams engineering teams and vendors (Tejas Nokia ECI). Provide updates to stakeholders.
Automation & ReportingPrepare SLA reports dashboards and SIP reports. Use automation wherever applicable.
Required SkillsStrong knowledge of SDH DWDM OTN. Understanding optical networks alarms and NMS/EMS tools.
QualificationsBachelors degree in Electronics Telecommunications Electrical or related fields.
Experience1-2 years in NOC operations or transport network support.
KPIsReduction in repeat incidents improved MTTR/MTBF SLA compliance and SIP closure effectiveness.
CertificationsITIL Foundation CCNA/CCNP (optional).
About Company
Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, ... View more
