Team Manager, Alexa Shopping, Alexa Shopping

The Team Manager will manage a team of quality service associates. Being first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. Monitor daily floor operations create execution reports and communicate to stakeholders on regular basis. Review associates performance on regular intervals and ensure productivity & quality targets are met. Team Manager will also be responsible for performance management of all the reporting associates.

Key job responsibilities
Manage a team ( 15 team members) allocate tasks to team members and manage test execution delivery based on schedule or SLAs
Engage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentation
Unblock team for any challenges faced which require collaboration with multiple teams (peer teams HR IT admin etc.)
Raise / handle escalations perform root cause analysis and implement corrective actions
Collect track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions
Identify process inefficiencies make recommendations and influence stakeholders in fixing those
Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
Guide and mentor team members in their career progression
Participate in hiring and onboard new team members

A day in the life
- Undertakes task allocation and manage test execution delivery based on schedule or SLAs
- Engage with stakeholders (Quality assurance teams) to seek inputs on task planning and delivery schedules
- Communicate clear status reports and documentation
- Unblock team for any challenges they face which require collaboration with multiple teams (like peer teams HR IT admin etc.)
- Raise / handle escalations perform root cause analysis and implement corrective actions
- Collect track and present project metrics(in terms of quality of deliverables / team effectiveness) and take required corrective actions
- Identify process inefficiencies make recommendations and influence stakeholders in fixing those
- Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
- Guide and mentor team members in their career progression
- Participate in hiring and onboard new team members

- Knowledge of CSV JSON Markdown or python
- Knowledge of machine learning models
- Bachelors degree or equivalent
- 2 years of people management leading teams of 20 experience or experience in problem solving and delivering results
- 2 years of quality assurance engineering experience or BS degree in engineering statistics computer science operations research business analytics information systems or equivalent
- Knowledge of Excel skills to be able to refine data and prepare business reports
- Bachelors degree or equivalent or experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- Experience building strategic relationships with stakeholders including communicating and collaborating across teams and functions
- Experience prioritizing and delivering projects on time in a fast-moving environment

- Experience managing project delivery
- Experience in quality assurance/testing/mobile industry/internet of things (IoT)
- Familiarity with QA/testing concepts (test execution defect tracking release validation)

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