Team Leader Logistics

Global Logistics Operations SCM

Lead a logistics operations team of 8-15 members and ensure safe compliant accurate and timely execution of export import planning documentation order management and customer-service activities. The role is accountable for daily delivery team capability stakeholder coordination KPI performance issue resolution and continuous improvement across India and assigned global regions.

• Plan and allocate work set daily priorities and balance team capacity to meet operational commitments and service levels.
• Supervise coach and motivate team members; provide regular feedback and create a collaborative accountable and healthy work environment.
• Monitor individual and team performance identify skill gaps and implement training cross-training backup and development plans.
• Manage attendance shift coverage workload continuity and succession readiness for critical processes.
• Listen to team feedback and resolve operational issues or conflicts promptly; escalate material risks to the Associate Lead / Senior Team Lead.
• Support onboarding knowledge transfer and process transitions while ensuring adequate documentation and stabilization.

• Oversee end-to-end export execution across air ocean and rail from cargo readiness and booking through customs clearance loading shipment tracking and bill of lading release.
• Ensure shipment planning is aligned with customer orders Incoterms inventory availability plant readiness and dispatch targets.
• Coordinate with plants planners dispatch quality customer service sales finance warehouses and inventory teams to ensure smooth order fulfilment.
• Liaise with customs brokers transporters freight forwarders shipping lines CFS third-party inspection agencies and other service partners.
• Provide advance container and shipment-volume forecasts to logistics service providers and monitor bookings vessel space gate-in and loading progress.
• Resolve shipment exceptions involving documentation customs carriers ports warehouses or allied agencies and minimize customer impact.

• Ensure accurate and timely preparation verification and retention of pre-shipment post-shipment commercial and customs documents.
• Oversee customer order and sales order-purchase order activities sales contracts returns open-order tracking and inventory-related coordination where assigned.
• Ensure timely and accurate SAP transactions including shipment-status updates STO goods receipt BOL creation PGI/PGR production or stock postings and related logistics entries.
• Validate shipment and customs information such as product details tariff classification duties and commercial invoice data; drive closure of missing or incorrect documents.
• Ensure customers and internal stakeholders receive timely and accurate shipment-status updates.

• Ensure adherence to applicable EXIM policy customs rules Incoterms payment terms UCP rules hazardous-cargo requirements and destination-country regulations.
• Maintain process controls SOP compliance documentation discipline and audit readiness across assigned activities.
• Monitor international trade and compliance changes relevant to operations and support timely implementation of required controls.
• Manage escalations through structured root-cause analysis and corrective and preventive action (RCA/CAPA) with clear ownership and closure tracking.
• Lead operational governance reviews with stakeholders and service providers track actions and communicate risks decisions and support requirements.

• Monitor KPIs and service levels covering dispatch achievement documentation turnaround delivery performance shipment cost transaction accuracy backlog and customer satisfaction.
• Prepare accurate MIS dashboards and management presentations; use data analysis to identify trends risks and improvement opportunities.
• Drive continuous improvement standardization automation and process-control initiatives to improve productivity quality cost and customer experience.
• Proactively manage operational constraints and develop recovery plans to protect business continuity and monthly targets.
• Support new process transitions and stabilization for India and global regions including knowledge capture training and performance tracking.

• Internal: Associate Lead / Senior Team Lead Global Operations Lead plants planning dispatch QC customer service sales commercial finance inventory warehouses IT and compliance teams.
• External: Customs brokers/CHAs transporters freight forwarders shipping lines CFS/ports warehouses vendors and third-party inspection agencies.

• Bachelors degree with relevant experience; MBA in Supply Chain Management International Business or Operations is preferred.
• Diploma or certification in EXIM logistics or supply chain management is desirable.
• Typically 8-12 years of relevant experience in logistics EXIM supply chain or global operations including at least 2-4 years of team-leading or supervisory experience.
• Experience in a manufacturing organization with comparable global logistics activities is preferred.

• Strong knowledge of end-to-end export/import processes international transportation customs regulations Incoterms payment terms and UCP rules.
• Working knowledge of hazardous-cargo handling and shipment requirements.
• Hands-on experience with SAP logistics transactions and shipment/order tracking.
• Advanced working proficiency in Excel; ability to prepare clear MIS dashboards and management presentations.
• Strong data-analysis problem-solving RCA/CAPA and process-improvement capability.
• Fluent written and verbal English with the ability to communicate effectively across regions and time zones.

• People leadership coaching and performance management
• Stakeholder and customer management
• Ownership proactive execution and sound decision-making
• Planning prioritization and time management
• Collaboration conflict resolution and interpersonal effectiveness
• Ability to remain composed and deliver in a dynamic high-pressure environment
• Continuous-improvement and transformation mindset
• High standards of ethics compliance accuracy and accountability