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Team Leader KYC

Wahed

Job Location:

Mumbai - India

Monthly Salary: Not provided by the employer

Posted: 21 August 2026 (14 days ago)

Application Deadline: 23 November 2026

Vacancies: 1 Vacancy

Department:

Compliance

Job Summary

About Wahed:

The global financial system wasnt built for everyone. For millions of people its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.

At Wahed were changing that. We are a global fintech company on a mission to build a new financial systemone that is ethical accessible and entirely interest-free. From our offices across the globe our team is building products that were once deemed impossible from pioneering Shariah-compliant equity ETFs creating riba-free alternatives to high yield savings accounts to creating no-leverage real estate investments for truly interest-free income producing assets. If youre driven to solve complex problems and believe finance should empower not exclude join us in building a more equitable financial future.

Job Brief:

Lead day-to-day delivery for an assigned KYC team ensuring efficient workload management strong quality and controladherence timely case completion effective people leadership and successful implementation of approved operationalchanges. The role owns team-level outcomes and escalates material cross-team capacity risk readiness or prioritizationdecisions.

Job Description:

Operations & capacity: Plan and allocate work by volume risk complexity aging SLA analyst capability and jurisdiction accreditation; monitor queues rebalance capacity and prevent bottlenecks or breaches.

Quality & controls: Own team quality performance; analyze QC trends and root causes; drive calibration
coaching corrective actions and closure of audit compliance and control findings.

Backlog & performance: Maintain queue health and execute backlog-reduction plans without weakening
KYC/AML controls. Track quality productivity AHT (where relevant) TAT SLA aging escalations and capacity.

People leadership: Set objectives conduct 1:1s and performance reviews coach Analysts and Senior Analysts address underperformance recognize strong results and develop SMEs and future leaders.

Complex cases & risk: Oversee high-risk exception and priority cases; validate escalation quality and provide decisions within delegated authority. Escalate material compliance policy financial-crime or systemic concerns.

SOPs training & knowledge: Maintain approved SOPs and process documentation embed operational controls monitor adherence coordinate onboarding and refresher training and sustain jurisdiction coverage through cross-training.

Stakeholder coordination: Act as the operational contact for assigned matters and work with Compliance Risk Product Technology Customer Support and Operations to resolve blockers and track commitments.

Job Specification:

Bachelors degree in Finance Commerce Business Economics Law Compliance or a related field; relevant
KYC/AML financial-crime compliance or risk certification is advantageous.

4-6 years of relevant experience in KYC AML CDD/EDD financial-crime operations banking fintech or financial services.

People-management or team-leadership experience (3 years preferred) including ownership of quality
productivity backlog and SLA/TAT performance.

Hands-on experience with complex KYC/AML escalations and exposure to UAT process improvement
automation multi-jurisdiction operations or new-country/product launches.

Strong working knowledge of KYC/AML CDD/EDD customer risk assessment sanctions PEP and adverse- media screening identity verification fraud and financial-crime risk risk-based decision-making quality control operational risk SOPs and performance management.

Familiarity with KYC platforms screening case-management and business
intelligence tools reporting systems and automation technologies is preferred.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

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