Team Leader (Field Collection)

Job Description Collection Team Leader

Position: Collection Team Leader

Salary:per month

Experience: Relevant experience in Collection / Recovery / Banking / NBFC preferred

Key Responsibilities:

- Manage and lead a team of collection executives.

- Handle NPA cases and bucket-wise collection cases.

- Monitor and manage 30 days and 90 days ageing accounts.

- Ensure timely collection and recovery from overdue customers.

- Track daily team performance and collection targets.

- Allocate cases to team members and follow up on collection status.

- Conduct regular follow-ups with customers for pending/overdue payments.

- Prepare and maintain daily/weekly collection and ageing reports.

- Monitor DPD (Days Past Due) and bucket movement.

- Identify high-risk accounts and take appropriate follow-up actions.

- Motivate the team and ensure achievement of assigned collection targets.

- Escalate critical or difficult cases to the senior management team.

- Ensure proper documentation and compliance with company collection policies.

Candidate Requirements:

- Experience in NPA bucket collection recovery or field/tele-calling collection.

- Good understanding of 30 and 90 days ageing / overdue cases.

- Previous team handling or Team Leader experience preferred.

- Good communication and negotiation skills.

- Target-oriented and capable of managing a collection team.

- Basic knowledge of MS Excel and collection MIS will be an advantage.

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Required Skills:

NegotiationCustomerServiceCRMProficiencyTimeManagementProblemSolving