Team Leader

Position: Team Leader (TL)

Company: DocPharma

Department: Operations / Fulfilment

Location: Location

Experience: 25 Years

Employment Type: Full-Time

Reports To: Operations Manager / Area Manager

About DocPharma:

DocPharma is a B2B2C healthcare supply-chain company focused on pharmacy diagnostics and technology solutions. Its operations include pharmacy fulfilment inventory management order processing and delivery services across India.

Key Responsibilities:

1. Lead and supervise a team of operations/warehouse/pharmacy staff.
2. Manage daily order fulfilment and ensure orders are processed accurately and on time.
3. Monitor inventory stock availability inward/outward movement and discrepancies.
4. Allocate daily tasks and monitor team productivity.
5. Ensure SOP quality safety and compliance standards are followed.
6. Track pending cancelled delayed and priority orders and take corrective action.
7. Coordinate with delivery pharmacy customer support and other operational teams.
8. Prepare and maintain daily MIS reports productivity reports and operational dashboards.
9. Identify process gaps and implement improvements to increase efficiency.
10. Train coach and motivate team members.
11. Handle escalations and resolve operational issues promptly.
12. Ensure proper documentation and system updates for all transactions.
13. Support management in achieving operational KPIs and business targets.

Required Skills:

1. Strong team-handling and leadership skills.
2. Good communication and interpersonal skills.
3. Knowledge of warehouse/pharmacy/fulfilment operations.
4. Basic to intermediate Excel and MIS knowledge.
5. Good problem-solving and decision-making ability.
6. Ability to work in a fast-paced healthcare environment.
7. Strong attention to accuracy and process compliance.

Key Performance Indicators (KPIs):

1. Order fulfilment TAT
2. Inventory accuracy
3. Team productivity
4. Order accuracy
5. Pending/cancellation rate
6. Attendance and manpower utilization
7. Customer/partner escalations
8. SOP and compliance adherence

Required Skills:

Leadership and team managementStrong communication and interpersonal skillsKnowledge of operations warehouse pharmacy or fulfilment processesBasic to intermediate MS Excel and MIS reporting skillsStrong problem-solving and decision-making abilityAbility to work in a fast-paced healthcare environmentHigh attention to accuracy documentation and process compliance