Team Leader- Butler

Guest Service Excellence

• Deliver personalized and anticipatory service that consistently exceeds guest expectations.
• Build strong relationships with VIP long-stay repeat and high-profile guests.
• Ensure guests receive a warm welcome personalized orientation and seamless departure experience.
• Anticipate guest preferences and proactively arrange services before requests are made.
• Handle guest complaints concerns and special requests promptly professionally and discreetly.

Butler Operations

• Coordinate and oversee all aspects of butler services including unpacking and packing garment care laundry arrangements shoe care and special amenities.
• Manage guest itineraries restaurant reservations transportation arrangements and personalized experiences.
• Oversee in-room dining setups beverage service and special occasion arrangements.
• Ensure guest suites and designated areas are maintained to the highest standards of cleanliness presentation and organization.
• Monitor service quality and ensure compliance with luxury hospitality standards and brand requirements.

Leadership and Team Development

• Supervise coach and mentor Butlers and Junior Butlers to ensure service consistency and excellence.
• Conduct daily briefings and ensure effective communication within the Butler team.
• Assist in onboarding and training new team members.
• Evaluate performance and provide constructive feedback to support professional development.
• Lead by example through professionalism integrity and exceptional guest service.

Coordination and Communication

• Collaborate closely with Front Office Housekeeping Food & Beverage Concierge Engineering and Security teams to ensure seamless guest experiences.
• Communicate guest preferences special requests and service recovery actions to relevant departments.
• Ensure accurate documentation and handover of guest information between shifts.

Quality Assurance and Compliance

• Uphold the highest standards of etiquette protocol grooming and confidentiality.
• Ensure compliance with hotel policies safety procedures security standards and local regulations.
• Conduct regular inspections of guest rooms and service areas.
• Identify opportunities for service enhancement and operational improvement.

Additional Information :

Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team das Hotel oder den Arbeitsplatz so vor dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es vielfältige Talente anzuziehen zu rekrutieren und zu fördern.

Remote Work :

No

Employment Type :

Full-time