Team Lead Quality Assurance

Job Purpose

As a QA Technical Lead you will lead the quality engineering strategy for assigned product areas by defining test approaches driving automation excellence and ensuring high-quality software delivery. You will provide technical leadership mentor QA engineers collaborate with Product and Engineering teams and establish scalable automation frameworks and quality processes while driving continuous improvement through modern testing practices AI-assisted testing and AI-powered engineering solutions.

Job Responsibilities

Essential Functions:

• Define and own the overall test strategy (manual and automated) aligned with product goals release timelines and business risk.
• Lead the design development and maintenance of scalable automation frameworks using Playwright and modern automation best practices.
• Establish automation architecture framework standards and coding guidelines across the QA team.
• Review and approve test plans test cases automation designs and code reviews to ensure quality standards.
• Define and manage the regression automation roadmap ensuring automation coverage aligns with release commitments.
• Lead root cause analysis for escaped defects and drive continuous improvements in quality and testing processes.
• Mentor coach and develop QA Engineers Automation Engineers and Associate QA Engineers through regular feedback and technical guidance.
• Plan prioritize and allocate testing activities across the team based on sprint priorities and release commitments.
• Collaborate closely with Product Engineering DevOps and Release Management throughout the software development lifecycle.
• Own release sign-off decisions by communicating quality status risks coverage gaps and known issues to stakeholders.
• Drive UI API database and end-to-end automation strategies across multiple products.
• Define monitor and report quality metrics including automation coverage defect leakage regression pass rate cycle time and release readiness.
• Drive CI/CD integration and continuous testing practices to improve delivery efficiency.
• Evaluate and recommend modern automation frameworks AI-assisted testing approaches testing tools and AI-powered engineering solutions to improve quality productivity and automation efficiency.
• Support hiring onboarding performance reviews and career development of QA team members.

Non-Essential Functions:

• Experience with performance and load testing tools such as JMeter is an added advantage.
• Familiarity with cloud-based testing platforms and container technologies (e.g. Docker) is preferred.
• Exposure to AI-powered software development and testing tools is desirable.
• Knowledge of Hospitality SaaS or Enterprise software products is an advantage.

Job Requirements

Required Education and Experience:

• Bachelors degree in computer science Information Technology Engineering or a related field.
• 10 years of experience in Software Quality Assurance including 2 years in a Technical Lead or Team Lead role.
• Strong hands-on experience with Playwright using JavaScript or TypeScript.
• Experience designing and maintaining scalable automation frameworks using Page Object Model (POM) or similar design patterns.
• Experience working in Agile/Scrum development environments.
• Strong experience in UI API database and end-to-end automation testing.
• Experience with REST API automation SQL-based data validation and backend testing.
• Experience integrating automation frameworks with CI/CD tools such as Jenkins GitHub Actions or Azure DevOps.
• Experience with Git Jira Xray branching strategies pull requests and collaborative development workflows.
• Proven ability to define test strategy automation architecture and release quality standards.
• Experience defining and reporting quality metrics including automation coverage defect leakage regression pass rate and release readiness.
• Demonstrated experience leading QA teams mentoring engineers and driving technical delivery.
• Strong understanding of Functional Regression Smoke Integration End-to-End and Risk-Based Testing.

Preferred Education and Experience:

• Experience in Hospitality Travel SaaS or Enterprise software products is preferred.
• Experience scaling automation practices across multiple products or teams.
• Experience using AI-powered development and testing tools (e.g. GitHub Copilot Claude Kiro ChatGPT or similar) is preferred.
• Experience testing AI/LLM-based systems including prompt validation response quality hallucination detection authorization and security validation is an added advantage.
• Experience with performance and load testing tools such as JMeter is an added advantage.

Expected Competencies:

• Strong leadership mentoring and coaching skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to collaborate effectively across cross-functional teams.
• Strong organizational planning and prioritization skills.
• Ownership mindset with a focus on quality continuous improvement and delivery excellence.

Work Timings:

This is a full-time position. Days and hours of work are Monday through Friday and should be flexible to support different time zones ranging between 11AM IST to 2AM IST Work schedule may include evening hours or weekends due to client needs per manager instructions This role will be working in Hybrid Mode and will require at least 2 days work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.

EEO Statement

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Cendyn expressly prohibits any form of workplace harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of Cendyns employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.