Team Lead, Public Records

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1200 Team members across more than 30 locations. When you join the DISA Team you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation we have more than 55000 customers and complete more than 10 million orders each year.

DISA is proud to be a Top Workplaces award winner across multiple locations in 2023. We offer competitive pay a robust benefits package and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events and our internal learning and development team provides the resources for employees to engage in continuing education and training.

The Public Records Team Lead is expected to establish and maintain all Research Team roles that fall within their defines workflow have extensive knowledge of our platforms and systems information resources and industry compliance Monitoring of production including streamlining workflow and ensure teams are meeting expected targets associated with throughput productivity aging of inventory and quality across assigned understanding of the roles within their oversight group and functions to fulfill all services efficient operations and unparalleled service delivery to clients including updating skills revising and adding services revising and adding procedures and processes professional development training and coaching for the Research Team they sufficient training skills updating documentation and process understanding sharing data source vendor detail and service understanding related to migrating services between platforms with regards to platform migration. This includes tracking of service units fulfilled performance metrics associated with fulfillment and estimated transactional productivity and labor costs associated while working across business units to take on work from other divisions or send work to additional fulfillment identifies relevant information to ensure timely completion of searches and generates creative solutions to resolve inhibiting significant client service issues in collaboration with customer facing support meets Research-related compliance requirements for addressing consumer and allocation of work levels creating or improving workflows. Prepare and maintain organizational capability to respond to customers shifting expectations building a learning organization focused on continuous process improvementDisseminate needed information to team members to ensure they are properly trained and aware of information pertaining to their with Operations Leadership to assess opportunities to streamline processes to improve service levels. This includes the introduction of new services and development or update of operational guidance documentation related to any new service or fulfillment all fulfillment adheres to company defined compliance guidelines and assist with identification and analysis of potential new compliance threats for the company or its consumer dispute process through Compliance and Operations Leadership to research potential records disputes and detail information required to respond to internal and external inquiries. Tracking of quality measures of QA Analysists to denote potential areas of concern and opportunity for additional training or corrective of daily work in process (WIP) and pending inventory outlier review ensure aging of inventory is within acceptable levels and addresses situations where inventory is aging or increasing for specific services or specific jurisdictions within specific services is identified Ops leadership is made aware and plans are put in place to address and Metrics developed to ensure that work is completed both accurately and efficiently. Associates degree or of 5 years experience in Operations in roles with progressive levels of responsibility within a Consumer Reporting Agency (CRA) or equivalent experience within law enforcement investigative services legal security or intelligence of criminal court records and case outcomes/dispositions of Public Records of FCRA rules and regulations or certification within 3 months of adopting new ability to define problems collect data establish facts and draw valid conclusions and develop recommendations for level of competency in MS Excel Word and Outlook attendance for scheduled work shifts is an essential function of the job along with the ability to flex OT as needed with little to no notice to address inventory levels within production.

DISA Global Solutions is an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race color religion caste gender gender identity or expression sexual orientation national origin age disability veteran status marital status or any other legally protected status. Any questions please contact our DISA Recruiting Team (Careers-India <>)