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TE IN-1484-Operations Lead
Job Location:
Monthly Salary:
Posted:
6 August 2026 (12 hours ago)
Posted:
Application Deadline:
3 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
What You Will Own
Operations & Fulfilment
Own the full order lifecycle from prescription verification and routing to the pharmacy through dispatch and last-mile delivery with cold-chain integrity maintained end to end
Run pharmacy coordination day to day: stock availability across suppliers order placement dispatch turnaround and resolving stockouts or delays before they reach the member
Build the fulfilment layer that connects the platform the pharmacy and the courier into one reliable flow with clear handoffs and no dropped orders
Define and enforce fulfilment SLAs monitor performance against them and act on breaches
Own returns refunds and lost or damaged shipment workflows end to end including courier escalation and member resolution
Own payment reconciliation across gateways and pharmacy remittances working with the accounting team to keep invoicing clean accurate and GST-compliant
Manage the settlement flow between Eden and pharmacy partners ensuring every order is accounted for and paid correctly
Manage operational vendors couriers packaging tooling and subscriptions holding them to cost and service expectations and find efficiencies as volume scales
Retail Pharmacy Setup & Operations
A build project running alongside the live business.
Set up and run retail pharmacy operations: licensing groundwork fit-out staffing coordination and day-to-day running
Project-manage the setup: contractor and vendor coordination procurement equipment timelines and issue resolution
Own the retail pharmacys operational workflows: inventory stock management dispensing operations record-keeping and supplier coordination
Move licensing and regulatory groundwork alongside legal counsel and the Pharmacist-in-Charge keeping the pharmacy inspection-ready (compounding operations and regulatory sign-off sit with the Pharmacist-in-Charge)
Member Experience
Build the member experience function by adapting playbooks to India: tooling queues macros routing and escalation design
Set the standard for every member interaction and write the SOPs that hold that standard as the team grows
Hire train and lead the Tier-1 team and set the quality bar they work to
Define support hours response SLAs and the escalation path from operational queries to clinical and founder level
Turn member and order data into insight: spot recurring friction fix root causes and raise the experience over time
What We Are Looking For
6 years in operations with direct experience running retail pharmacy operations and telehealth or digital health operations. You know both worlds or can show you will master the one you are newer to
A track record of building operations from the ground up not just running established ones
Experience managing multi-party fulfilment or supply chain operations against demanding SLAs
A high bar for customer experience and the track record to show you have held teams to it
Strong reconciliation discipline and comfort owning the numbers
Excellent process design and documentation habits
Experience managing a physical facility build or fit-out is a strong plus
Based in or willing to relocate to the Chandigarh Tricity area
Genuinely drawn to Edens mission of helping people look feel and perform better you want to build something you would use yourself
Required Experience:
Manager
About Company
Softobiz prepares businesses for transformative success by embracing change and engineering innovative digital products.
