Enter a job title or keyword

TE-1453 Sr Customer Support Agents

Softobiz

Job Location:

Hyderabad - India

Monthly Salary: Not provided by the employer

Posted: 3 July 2026 (30+ days ago)

Application Deadline: 30 September 2026

Vacancies: 1 Vacancy

Department:

Software Development

Job Summary

Member Experience Specialist

Job Description

About the role

We are dedicated to revolutionizing metabolic health through personalized care and innovative solutions. We connect our members with a trusted network of pharmacies and medical providers to support their overall metabolic wellness. Our tailored plans are designed to assist with weight management and promote a healthier lifestyle ensuring that every step of your health journey is supported with high-quality products and services. At Eden were passionate about making a positive impact and empowering our members to achieve their well-being goals.

We are seeking a dedicated and empathetic Member Experience Specialist to join our this role youll be the front line of support for our members helping them navigate their health journey with personalized care and expert guidance. As a Member Experience Specialist you will play a key role in ensuring that our members feel supported informed and valued all while contributing to the continuous improvement of our services. If youre passionate about making a positive impact in the healthcare industry and thrive in a dynamic fast-paced environment wed love to hear from you.

What youll be doing

Respond to Member Inquiries: Handle inbound member inquiries with a focus on providing exceptional support promptly and effectively resolving issues across all channels. .
Problem-Solve with Empathy: Utilize problem-solving skills to address member concerns ensuring their needs are met with professionalism and empathy.
Foster Member Satisfaction: Ensure members feel supported and valued by addressing their needs and concerns striving to maintain a positive and trusting relationship.
Educate and Guide Members: Educate members on Edens products and services supporting them throughout their journey to ensure they are informed and satisfied.
Collaborate with Internal Teams: Work closely with internal teams such as product operations and medical staff to streamline processes and optimize the member experience.
Stay Informed on Product Knowledge: Participate in ongoing training sessions to stay updated on product knowledge customer service best practices and industry trends.
Maintain Accurate Records: Keep detailed and accurate records of all member interactions updating relevant systems to ensure information is current and accessible.
Proactively Engage Members: Proactively reach out to members when needed anticipating their needs and offering support before issues escalate.
Participate in Team Development: Contribute to team development by sharing insights participating in meetings and collaborating on initiatives aimed at improving member care.

Skills you should have

Customer Service Experience: Proven experience in customer support roles ideally within the healthcare or telehealth industry with a strong focus on empathetic and professional member care.
Problem-Solving Skills: Ability to effectively address and resolve member concerns with a customer-centric approach.
Adaptability: Comfort in a fast-paced startup environment with the ability to quickly adapt to new tools processes and changing priorities.
Digital Proficiency: Familiarity with CRM software and customer support tools is a plus (e.g. Slack Intercom Zendesk Hubspot Aircall).
Effective Communication: Strong verbal and written communication skills capable of conveying information clearly and empathetically.
Attention to Detail: High accuracy in documenting member interactions and maintaining up-to-date records.

About Softobiz Technologies

Softobiz Technologies is a technology and product services company headquartered in India operating Global Capability Centers (GCCs) for leading international clients across healthcare fintech and enterprise software. Our GCC model enables world-class talent in India to work directly within the product and engineering teams of our global partners contributing meaningfully to product strategy growth and operations

Innovation begins with like-minded people aiming to transform the world together. At Softobiz we invite you to become a part of an organization that has been helping clients transform their business by fusing insights creativity and technology. With a team of 400 technology enthusiasts we have been trusted by leading enterprises around the globe for over 18 years.

At Softobiz we foster a culture of equality learning collaboration and creative freedom empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI machine learning and product development.

Why Should You Join Softobiz

- Work with technical craftsmen who are pioneers in the latest technologies.

- Access training sessions and skill-enhancement courses for personal and professional growth.

- Be rewarded for exceptional performance and celebrate success through engaging parties.

- Experience a culture that embraces diversity and creates an inclusive environment for all employees.

Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status.

Required Experience:

Senior IC

Apply Now