TA Operations Specialist

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

Job Summary:

The TA Operations Specialist supports the delivery of centralized scalable and service-focused talent operations across the employee lifecycle. This role executes operational processes maintains data and documentation responds to inquiries and cases and supports compliance reporting systems and process improvement activities. This role supports the talent acquisition (TA) recruitment cycle.

Working within established procedures and service-level expectations the Specialist exercises sound judgment in prioritizing work resolving routine issues and escalating exceptions when appropriate. Success in the role requires strong attention to detail customer service orientation confidentiality and accountability while building expertise in Talent Operations processes systems and stakeholder needs.

Job Responsibilities:

Operational Execution & Service Delivery

• Execute a broad range of centralized Talent Acquisition operational transactions cases and requests in accordance with established procedures controls and service standards. Examples include:
  • Execute Workday recruiting processes for tasks including job requisitions stakeholder support system integrations quality audits reporting hiring and any related candidate updates.
  • Manage virtual and in-person scheduling for interviews and events
  • Manage onsite interview logistics and interview related travel needs of interview support
  • Assist with pre-hire tasks as needed such as background check management and other onboarding tasks.
• Process talent lifecycle activities data updates records scheduling and operational requests accurately confidentially and with discretion.
• Respond to inquiries through designated service channels.
• Resolve routine operational issues and escalate complex matters as needed.
• Support compliance audit reporting data validation and recordkeeping activities.
• Perform other duties as assigned in support of Talent Acquisition operations.

Process Improvement & Documentation

• Maintain process documentation standard operating procedures knowledge articles checklists templates and stakeholder resources.
• Identify documentation gaps recurring issues and opportunities to improve process quality consistency efficiency and stakeholder experience.
• Support testing implementation and documentation of new or enhanced processes tools workflows and service models.
• Contribute to knowledge management by capturing lessons learned and frequently used guidance.

Project Program & Systems Support

• Support projects programs cyclical processes and operational initiatives through task execution follow-up tracking and coordination activities.
• Prepare routine status updates communications meeting materials and operational documentation.
• Maintain accurate data in Talent Acquisition systems and validate routine reports and operational outputs.
• Identify data discrepancies or operational trends and escalate concerns for review.

Collaboration & Stakeholder Partnership

• Collaborate effectively within and outside the team to ensure an integrated approach to the Talent experience.
• Participate in team meetings training service reviews and continuous improvement efforts.
• Share insights and best practices that improve service quality and team effectiveness.
• Demonstrate adaptability continuous learning professionalism and accountability while working within established guidelines and procedures.

Minimum Requirements

• Bachelors degree or equivalent.
• 1 years of experience in HR Talent Operations Shared Services Employee Services Learning Operations or related operational work.
• 1 year using a TA technology SAAS product
• Experience following established procedures maintaining data accuracy and supporting high-volume operational activities.
• Strong communication customer service organization and attention-to-detail skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn HR workflow reporting and service management systems.

Preferred Requirements

• Bachelors degree in Human Resources or a related field.
• Systems experience in Workday Yello First Advantage or similar.
• Experience supporting reporting data validation process documentation knowledge management or continuous improvement efforts.
• Experience supporting projects programs stakeholder communications or system/process implementations.
• Experience working with cross-functional teams or global/shared-service environments.

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please send us an email at .