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Systems Integration Engineer (OSSBSS)

Megaport

Job Location:

Gurugram - India

Monthly Salary: Not provided by the employer

Posted: 21 August 2026 (30+ days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

About Megaport

Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.

Our Team Culture

Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.

Were committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Dont meet every requirement Thats okay. If youre excited about this role we encourage you to apply.

Your Role

Megaport is looking for an experienced hands-on engineer in OSS and operations automation. This is a new role within Megaports operations department. The purpose of the role is to continue managing our monitoring and customer support systems implement synergies with existing tools and develop automation for day-to-day work. Your customers are the front-line support team CS / TSE / NOC Network Operations Engineering and Production Development Engineering teams.

To be successful in this role you will need to be experienced in relevant technologies have excellent interpersonal skills be able to project-manage dependencies across technical departments and lead the implementation of operations tools/automation strategy.

We are looking for someone excited to lead the development of this capability. There is an abundance of high-value opportunities in this space for Megaport. Proven experience in designing implementing and maintaining OSS tools is a must. The ideal candidate would have a genuine interest in analysing measurable operations work activity exploring opportunities to develop systemic automations and managing the design and implementation of the identified opportunities.

What Youll Be Doing

1. OSS Observability & Network Assurance

Deploy maintain and optimize open-source monitoring stacks (Prometheus Grafana OpenNMS Alerta) to modernize network assurance.
Configure streaming telemetry SNMP and automated alert thresholds across cloud apps and network elements for rapid failure detection.
Provide Level 3 troubleshooting and root-cause analysis (RCA) for complex system and network incidents.

2. Software Engineering Automation & DevOps

Build custom automations scripts and front-end user interfaces (Python JavaScript HTML REST APIs Message Bus) to streamline tools and eliminate manual operational bottlenecks.
Maintain solution delivery end-to-endfrom solution design and API integrations to QA testing and release management.
Support deployment pipelines using GitHub-based CI/CD and cloud infrastructure on AWS.

3. Business Systems & Ecosystem Integration (Salesforce & Atlassian)

Maintain operational integrations within Salesforce Service Cloud and ticketing workflows to keep front-line support running smoothly.
Administer Jira spaces custom workflows and native automations to streamline cross-team handoffs between NOC CS and Engineering teams.
Build targeted operational dashboards (Power BI Salesforce Jira) to track SLAs and performance metrics.

4. Stakeholder Engagement & Process Improvement

Partner with NOC CS and Engineering leads to translate operational pain points into clear technical requirements user stories and workflows.
Author and update technical documentation architecture diagrams and operational playbooks in Confluence.
Participate in scheduled on-call rotations to ensure high platform availability.
Deploy maintain and optimize open-source monitoring stacks (Prometheus Grafana OpenNMS Alerta) to modernize network assurance.
Configure streaming telemetry SNMP and automated alert thresholds across cloud apps and network elements for rapid failure detection.
Provide Level 3 troubleshooting and root-cause analysis (RCA) for complex system and network

What We Are Looking For

This is a broad high-impact role with wide visibility across our operations ecosystem. We know no candidate will check every single box on this list! If you have strong hands-on experience in OSS/Fault Management Python/DevOps and Telecom systems but are keen to expand your skills into our Salesforce and Atlassian environments we want to hear from you.

5 years of experience in Telecom NaaS or ISP environments working with OSS/BSS and Fault Management systems.
Proven hands-on experience with open-source observability tools (Prometheus Grafana OpenNMS Alerta or similar).
Strong programming and scripting skills in Python Shell and front-end web basics (HTML JavaScript) alongside solid Linux sysadmin and DevOps/CI/CD pipeline experience.
Strong cross-team collaboration skills with a track record of driving operational improvements under pressure.
Familiarity withSalesforce Service Cloudor declarative/programmatic automations.
Experience configuring Jira spaces custom workflows or Atlassian automations.
AWS cloud infrastructure and REST API / Webhook integration experience.

Working Conditions Location and Hours

Full-time office-based role at our Gurugram office
The working day is 8 hours and the working week is 40 hours.
24/7 on-call availability for emergencies
You will get 2 days weekly off (on-call availability for emergencies)
90-day notice period for resignation after the probation period
Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies

What We Offer

Subject to the internal policies of Megaport which may be updated from time to time:

18 days per years privilege/earned leave
Family health insurance according to company policy
A motivated team combining industry experts and emerging talent.
Recognition programs including Legend and Kudos Awards.
Health & wellness programs and mental well-being support.

#LI-DNI

If you have any questions please reach out to Megaports Talent Acquisition Team at emailprotected

NOTE: All Megaport business correspondence is conducted via our business email accounts (@). If you have any concerns please reach out to Megaports careers team emailprotected directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams and does not associate with any email accounts under @.

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

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